CC assets: cant delete archived folder

Dec 04, 2016

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I used to use CC Asset to store my LightRoom catalog. Since my catalog is too big now, I decided to move it to iCloud and keep my CC assets for something else.

So I moved the file on my computer from the CC folder to iCloud but the CC apps still said that I did not have enought room and that I had to delete the archived.

I clicked the link and proceed to delete all files in the Archive. They all worked, except the Lightroom catalog. Everytime I try to delete it, it fails. It then prompt me to retry, which I do and it fails again. I did this 6 times already and it never worked.

How can I remove this folder so I can use CC again?

Hi Alain,

I reported the issue to someone on our engineering department and they emptied your archive, so it should be fixed now,

Best,

- Dave

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CC assets: cant delete archived folder

Dec 04, 2016

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I used to use CC Asset to store my LightRoom catalog. Since my catalog is too big now, I decided to move it to iCloud and keep my CC assets for something else.

So I moved the file on my computer from the CC folder to iCloud but the CC apps still said that I did not have enought room and that I had to delete the archived.

I clicked the link and proceed to delete all files in the Archive. They all worked, except the Lightroom catalog. Everytime I try to delete it, it fails. It then prompt me to retry, which I do and it fails again. I did this 6 times already and it never worked.

How can I remove this folder so I can use CC again?

Hi Alain,

I reported the issue to someone on our engineering department and they emptied your archive, so it should be fixed now,

Best,

- Dave

TOPICS
File sync

Views

914

Likes

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Dec 04, 2016 0
Adobe Employee ,
Dec 13, 2016

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Hi Alain,

I reported the issue to someone on our engineering department and they emptied your archive, so it should be fixed now,

Best,

- Dave

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Dec 13, 2016 0
Jan 13, 2020

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I have two issues. I also can't delete certain items in my archive. Then, those files I can delete, how do you select all files or empty the deleted file archive in one click? There are hundreds of files in there. Too long to select them, even scroll select them (by shift clicking)

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Jan 13, 2020 0