CC Core Sync using all available memory while open

[dericks_csf]

Running OSX 10.9.2

.. looks like there's a memory leak... Core Sync will consume all physical memory and then start paging until the machine hangs.  Sometimes it will dump memory to kernal_task, and the cycle will repeat.  Attempting to do anything but watch while CC is open pretty much guarantees a hard lockup.

[David__B]

Hi Dericks_csf,

Sorry for the delay in responding. Are you still seeing the behavior? Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > Account tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release, 1.5.1.369?

Thanks,

- Dave

[chappydboz]

i am having this issue since yesterday when i decided to move my creative cloud folder to an external drive instead of the default location.

core sync.app is writing swap files to /private/var/vm until my system hard drive fills up and the machine hangs

im on a mac pro (osx 10.9.5)

latest version of creative cloud.

[chappydboz]

i'm using creative cloud version 1.8.0.447

[wharress]

Hi chappydboz,

I have opened a bug for your issue now on our systems. The bug number is 3838946. We will now work to replicate your issue and will be in touch as soon as we can.

Thanks

Warner

[wharress]

Hi Chappydboz

Can you tell me how many sleep images you getting and how big are they?. If you disables sync on Creative Cloud do you still get as many sleep images and are they the same size?.

Thanks

Warner

[chappydboz]

the swap files are each 1.07gb

they keep getting created in sequential numbers until the hard drive is full and the system locks up.

if i disable file sync while CC is still running, the swap files continue..

if i quit CC the swap files go away after about 30sec. 

its only after restarting CC with file sync already disabled that the swap files dont get created.

[wharress]

Hi Chappydboz,

Thank you for the video you send me, I have now attached this to bug 3838946 I opened for you and we will have an engineer take a look.

Thanks

Warner

[chappydboz]

hi Warner,

where do i view the status of this bug 3838946 that you mention?

thanks

[wharress]

Hi,

The bug 3838946 is still being looked into. The status of bugs are not available to the public.

Thanks

Warner

[RL Cinematography]

Hi Warner,

I'm having the same problem. Yesterday I tried to upload a 3,11 GB (Prores mov) video file that I had to deliver to a client. After a while the Mac ran out of memory on the system disk. A lot of var/wm files were created and they took a lot of memory on the harddrive. I had to restart to fix this problem, but after a while it started again (and again). The only way to stop it from happening was to pause CC to sync. I'm using version 1.8.0.447, and my system is 10.8.5.

I feel a bit embarrased that I made my deadline for the video but could not get it delivered on time. Having 100 GB storage in the cloud is kinda unusable for me in this way. Hope it can be fixed soon!

Thank you,

Radek

[wharress]

Hi,

We currently have an engineer looking into this issue as a priority. We hope to have some answers for you soon.

Thanks

Warner

[Mark Burbery]

im currently getting the same issue seems core sync is writing to my hard disk up until i have 0 bytes left and the machine crashes.

[RL Cinematography]

Hi Warner,

Any chance your engineer has found a solution? Still same problem on my machine.

Thanks,

Grtz,

Radek

[wharress]

Hi,

We have no current updates for the bug 3838946 that was opened for this issue as yet.

Thanks

Warner

[sandy_mcbride]

Having issues as well. As you can see I only had a few applications open. When I went into Activity monitor the Core Sync is out of the ballpark.

[wharress]

Hi Sandy,

Can you confirm which version of Creative Cloud you are using?. Can you also tell me the specs of your Mac please?

Thanks

Warner

[sandy_mcbride]

[cid:B339B5A5-B497-4543-999E-D87F3C8A04A1]

Sandy Gillette McBride

Bureau of Communications

Idaho Department of Fish and Game

sandy.mcbride@idfg.idaho.gov

208-287-2871

<http://fishandgame.idaho.gov/75th>

[wharress]

Hi Sandy,

Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?. This can be done automatically from the Creative Cloud application. Or can be downloaded from the link below.

Creative Cloud (1.9.0.465)

Download Adobe Creative Cloud

Thanks

Warner

[sandy_mcbride]

Will do.

Sandy Gillette McBride

Bureau of Communications

Idaho Department of Fish and Game

sandy.mcbride@idfg.idaho.gov

208-287-2871

https://fi<https://fishandgame.idaho.gov/content/pricelock>shandgame.idaho.gov/content/pr<https://fishandgame.idaho.gov/content/pricelock>icelock<https://fishandgame.idaho.gov/content/pricelock>

[sandy_mcbride]

So far it seems to be working. Keeping my fingers crossed. Activity monitor shows it running at 0.1 percent.

[aeS-mKc]

Hi Warner,

Not sure how Sandy has gone, but just advising you that Adobe CC 1.9.0.465 still results in excessive memory usage when file sync is enabled, to the point that the host system freezes.

Some system details for you:

2011 Mac mini, 2.5 GHz i5, 4 GB RAM, OS X Yosemite (10.10.1)

[wharress]

Hi dericks_csf,

Please update to the latest Creative Cloud version, this version includes various performance improvements, including memory consumption.

Thanks

Warner

[Anthony Levings]

I'm having the same problem (with latest version of Creative Cloud App), Core Sync is consuming 100s of GBs if left to run. Are the swap files that one of the respondents mentioned something I can delete. If so where do I locate them?

[wharress]

Hi,

Thank you for the information, I have already raised an internal bug for this issue that we are currently investigating.

Thanks

Warner