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CC Files: Can’t Delete Folder

New Here ,
Jun 03, 2018

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i created a folder in CC Assets, I accidentally left a space after the name so adobe doesnt recognize it... but now when I try to delete it, it says it’s no longer located there.  Help! Now every time my files sync, I get an error that the folder won’t sync

Hi,

Could you please try the steps mentioned below:

1. Pause file syncing from the creative cloud application.

2. Rename the folder to remove the trailing space.

3. Delete Folder, if not required

4. Resume syncing from the creative cloud application.

Please let me know if you are facing any issue while executing the above steps.

Thanks,

Puneet Aggarwal

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CC Files: Can’t Delete Folder

New Here ,
Jun 03, 2018

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i created a folder in CC Assets, I accidentally left a space after the name so adobe doesnt recognize it... but now when I try to delete it, it says it’s no longer located there.  Help! Now every time my files sync, I get an error that the folder won’t sync

Hi,

Could you please try the steps mentioned below:

1. Pause file syncing from the creative cloud application.

2. Rename the folder to remove the trailing space.

3. Delete Folder, if not required

4. Resume syncing from the creative cloud application.

Please let me know if you are facing any issue while executing the above steps.

Thanks,

Puneet Aggarwal

Topics

File sync

Views

1.7K

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Adobe Employee ,
Jun 03, 2018

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Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Also, can you please share folder name due to which you are facing the issue ?

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

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Adobe Employee ,
Jun 06, 2018

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Hi,

Thanks for sharing the logs.

I have assigned the issue to engineering team. Hopefully it won't take to long to get sorted.

Thanks,

Puneet Aggarwal

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Adobe Employee ,
Jun 12, 2018

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Hi,

Could you please try the steps mentioned below:

1. Pause file syncing from the creative cloud application.

2. Rename the folder to remove the trailing space.

3. Delete Folder, if not required

4. Resume syncing from the creative cloud application.

Please let me know if you are facing any issue while executing the above steps.

Thanks,

Puneet Aggarwal

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New Here ,
Jun 12, 2018

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I followed your instructions and it still didn’t work. It won’t let me

rename or delete folder.

On Tue, Jun 12, 2018 at 4:24 AM Puneet Aggarwal <forums_noreply@adobe.com>

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Adobe Employee ,
Jun 12, 2018

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Hi,

It's unfortunate that it didn't work. Could you please share the exact error which you are facing while renaming the folder?

Also if possible, please share screenshot of the same.

Thanks,

Puneet Aggarwal

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