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CC files syncing - missing files

Explorer ,
Aug 30, 2018

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My Online files seem to be there and on but on the desktop version of the folders all the files are missing. Is there a way to get the files off the online CC area and back to the desktop?

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File sync

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CC files syncing - missing files

Explorer ,
Aug 30, 2018

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My Online files seem to be there and on but on the desktop version of the folders all the files are missing. Is there a way to get the files off the online CC area and back to the desktop?

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File sync

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Adobe Employee ,
Aug 30, 2018

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Adobe Employee ,
Aug 30, 2018

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Hi Andrew,

As I understand, there are some issues syncing files. Kindly refer the link for help:

Error: "Unable to sync files" to the Adobe Creative Cloud

Adobe Creative Cloud File Sync | Known issues

Let us know if this helps!

Thanks

Kanika

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Explorer ,
Aug 31, 2018

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Its weird. It seems to be updating folders but when you look in those folders they are blank.

Not files.

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Explorer ,
Sep 12, 2018

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I have spoken via text to adobe and they got me to make a log file which they did not want after it cam out at 123 meg.
The said they would look into it and now I get the 'issue resolved message in an email and case closed' when quite clearly it is not and I am still missing loads of files.

The folder structure is there but all the folders are empty.

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