cc files won't sync

New Here ,
Aug 12, 2014 Aug 12, 2014

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My CC files used to sync between devices. Now they suddenly won't. Email address is still coming up as linked. Any thoughts?

thanks.

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File sync

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Most Valuable Participant ,
Aug 12, 2014 Aug 12, 2014

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Adobe Employee ,
Aug 13, 2014 Aug 13, 2014

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Hi arts-in,

We need a bit more information to be able to help you with this.

What do you mean by "email address is still coming up as linked"? Where are you seeing this?

Is the Creative Cloud desktop app running on your machine?

What does the Files panel show in the Creative Cloud desktop app?

You might want to look at this post to see if the problem described is the same as what you're seeing:

Re: Unable to get file sync to work

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