Highlighted

CC has stopped syncing for a week now

New Here ,
Aug 26, 2013

Copy link to clipboard

Copied

Describe the problem as thoroughly as possible.

Creative Cloud was fine for a week or two after Adobe brought it back online, but it does not sync and hasn't for over a week. My connection is fine (otherwise this post wouldn't exist). I am using the Creative Cloud app to update my software.

creative-cloud-problems.png

Describe what you were doing just prior to encountering an issue with syncing your fonts or files?

I wasn't doing anything per say. The sync simply stopped working.

Please list the following information in your forum post:

Windows 7 64bit

Firefox 23.0.1

Chrome Version 29.0.1547.57 m

Locate the following CoreSync.log file and attach it to your forum post.

https://www.mediafire.com/view/w38x11nv4csc3hn/CoreSync-2013-08-26.log

Update 1:

I've fixed a problem where the file folder was not the same between the two computers. Unfortunately syncing still does not work.

Topics

File sync

Views

764

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CC has stopped syncing for a week now

New Here ,
Aug 26, 2013

Copy link to clipboard

Copied

Describe the problem as thoroughly as possible.

Creative Cloud was fine for a week or two after Adobe brought it back online, but it does not sync and hasn't for over a week. My connection is fine (otherwise this post wouldn't exist). I am using the Creative Cloud app to update my software.

creative-cloud-problems.png

Describe what you were doing just prior to encountering an issue with syncing your fonts or files?

I wasn't doing anything per say. The sync simply stopped working.

Please list the following information in your forum post:

Windows 7 64bit

Firefox 23.0.1

Chrome Version 29.0.1547.57 m

Locate the following CoreSync.log file and attach it to your forum post.

https://www.mediafire.com/view/w38x11nv4csc3hn/CoreSync-2013-08-26.log

Update 1:

I've fixed a problem where the file folder was not the same between the two computers. Unfortunately syncing still does not work.

Topics

File sync

Views

765

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Aug 26, 2013

Copy link to clipboard

Copied

Do you have a ton of files in your CC folder?  This happened to me where my files out of the blue stopped syncing and it turned out to be an issue where CC Sync cannot manage a lot of files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 26, 2013

Copy link to clipboard

Copied

From the screenshot you can see I have 7.69 GB of 20GB. If Creative Cloud couldn't handle 7 GBs of files, why do they give us 20 GB of storage?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 26, 2013

Copy link to clipboard

Copied

I'm not talking about size, i'm talking about number of files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 26, 2013

Copy link to clipboard

Copied

100,862 files

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 26, 2013

Copy link to clipboard

Copied

There's the problem.  I talked to an engineer at Adobe and he said that they're actively working on the issue but I didn't get a timeframe.  So I guess we wait.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 26, 2013

Copy link to clipboard

Copied

So why was it working up until about a week ago? It was working all through beta testing too (ignoring the misc duplicates).

So the solution is to lower the number of files? Do you know what the max is? I don't mind moving unneeded files out of the Creative Cloud folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Aug 27, 2013

Copy link to clipboard

Copied

It probably hit the limit at 100,000, but I'm not sure.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 12, 2013

Copy link to clipboard

Copied

I went with another service called SugarSync. Apparantly Adobe can't manage to fix the sync problem they're having with the massive budget they possess. They pretty much have a monopoly on their industry. It's seems pretty lame that Creative Sync STILL isn't working...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...