CC keeps trying to sync libraries every 5 seconds

Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

Pretty simple.  CC tries to sync my libraires every 5 seconds.  Flashes a message "Libraries sync error.  To use Creative Cloud Libraries, please sign in to Creative Cloud".  Well, I am signed in.  As soon as the message goes away, File syncing displays "up to date".  I have uninstalled CC desktop app with Abobe's tool, and reinsatlled it and I get the same thing.  I don't get it!  Pretty frustrating.  When working in ID, everytime it checks, you lose the cursor and have to start over.  The only way I get anything done is open ID and then sign out of CC.  Attached is the actual message.CC message.jpg

TOPICS
Creative Cloud, File sync, Libraries

Views

867

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CC keeps trying to sync libraries every 5 seconds

Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

Pretty simple.  CC tries to sync my libraires every 5 seconds.  Flashes a message "Libraries sync error.  To use Creative Cloud Libraries, please sign in to Creative Cloud".  Well, I am signed in.  As soon as the message goes away, File syncing displays "up to date".  I have uninstalled CC desktop app with Abobe's tool, and reinsatlled it and I get the same thing.  I don't get it!  Pretty frustrating.  When working in ID, everytime it checks, you lose the cursor and have to start over.  The only way I get anything done is open ID and then sign out of CC.  Attached is the actual message.CC message.jpg

TOPICS
Creative Cloud, File sync, Libraries

Views

868

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 23, 2019 4
New Here ,
Oct 23, 2019

Copy link to clipboard

Copied

I have exactly the same Problem. I tried all suggested solutions without success: https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-...

 

thankyou-adobe.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 23, 2019 0
New Here ,
Oct 24, 2019

Copy link to clipboard

Copied

Having the exact same issue. I made a recent change to install my Adobe programs (Photoshop, Illustrator, etc) on my d: drive to save space. It seemed like my issues began shortly thereafter - so I assumed maybe my adjustment was the problem. After doing everything I could based on suggestions I read, I uninstalled absolutely everything Adobe - and reinstalled. Didn't change anything. The sync error continues and now keeps my software (I primarily use photoshop) in a persistent state of loading. The cursor is constantly switching to the loading icon every 5-ish seconds when the "Library sync error" appears. Driving me nuts, slowing down productivity dramatically and nothing I've tried has worked based on forums and suggestions. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2019 1
Community Beginner ,
Oct 24, 2019

Copy link to clipboard

Copied

Thank you both.  I also have tried everything.  My next step is going to be uninstall everything and reinstall it and see what happens.  What a pain!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2019 1
New Here ,
Oct 24, 2019

Copy link to clipboard

Copied

It's a pain!! It paralyzed our work today since my entire team is using the Libraries. We've tried Adobe tips for this but it doesn't help. We were logging in/ logging out, reinstall and many more. No result, the problem still occurs so I suppose it's on Adobe's side. Does anyone know? Please help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2019 0
Community Beginner ,
Oct 24, 2019

Copy link to clipboard

Copied

I have the same problem. It appeared when Creative Cloud was automatically updated to version 5.0.0.354 earlier today. I get the feeling that it also takes a lot of resources from the computer. Guess it's a bug and waiting for a fix.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2019 2
Community Beginner ,
Oct 25, 2019

Copy link to clipboard

Copied

Same problem here.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2019 0
Community Beginner ,
Oct 25, 2019

Copy link to clipboard

Copied

Same problem here, unfortunately, and it happened without any specific action on my side - probably with some CC update 😞

So far nothing worked for me. For the cursor - you can uninstall just CC Library (for example using Adobe's CC Cleaner tool) so it will be still unusable but at least it will stay offline and won't flicker nor make your cursor disappear.

But if need to use the libraries, like me, then I'm afraid I see no solution 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2019 0
Adobe Employee ,
Oct 28, 2019

Copy link to clipboard

Copied

Hi Everyone,

Sorry for the inconvenience. We have pushed an update, which will fix the issue. In case your system has not got the update and the problem persists, just sign-out and sign-in back in Adobe Creative Cloud Desktop App. This will force the update.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2019 1
Explorer ,
Oct 28, 2019

Copy link to clipboard

Copied

Thanks so much for the update! It started automatically today and the issue was resolved immediately. Hope it works for everyone else! Again, thanks for the quick answer and fix. Love to have my libraries back ❤️

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2019 0
New Here ,
Oct 29, 2019

Copy link to clipboard

Copied

Thank you so much, we really needed these!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2019 0
Community Beginner ,
Oct 29, 2019

Copy link to clipboard

Copied

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2019 0
cultsch LATEST
Community Beginner ,
Oct 29, 2019

Copy link to clipboard

Copied

Thank you so much!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2019 0