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CC Libraries Collaboration Issues

New Here ,
Dec 05, 2017

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Hi,

I am trying to add about 16 people as collaborators in several libraries. After I have added about 9 people it starts having issues accepting new collaborators.

For example I'll enter the email address, click invite then the invite button stays grayed out and the new person does not appear in the list. I don't get any errors to help with this issue either.

Has anyone else had this problem? Am I reaching some collaborator limit that I should be aware of?

Thanks!

Hi Liftc6240949,

I wondered if you would still encounter the issue if you invited several users at once. When going through the invite process you should be able to enter several email addresses consecutively in the email address field separated by semicolons. Could you try that and see if it helps?

Example:

user1@emailaddress.comuser2@emailaddress.comuser3@emailaddress.com; user4@emailaddress.comuser5@emailaddress.comuser5@emailaddress.com;

Best,

- Dave

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CC Libraries Collaboration Issues

New Here ,
Dec 05, 2017

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Hi,

I am trying to add about 16 people as collaborators in several libraries. After I have added about 9 people it starts having issues accepting new collaborators.

For example I'll enter the email address, click invite then the invite button stays grayed out and the new person does not appear in the list. I don't get any errors to help with this issue either.

Has anyone else had this problem? Am I reaching some collaborator limit that I should be aware of?

Thanks!

Hi Liftc6240949,

I wondered if you would still encounter the issue if you invited several users at once. When going through the invite process you should be able to enter several email addresses consecutively in the email address field separated by semicolons. Could you try that and see if it helps?

Example:

user1@emailaddress.comuser2@emailaddress.comuser3@emailaddress.com; user4@emailaddress.comuser5@emailaddress.comuser5@emailaddress.com;

Best,

- Dave

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272

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Adobe Community Professional ,
Dec 05, 2017

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Adobe Employee ,
Dec 05, 2017

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Hi Liftc6240949,

I wondered if you would still encounter the issue if you invited several users at once. When going through the invite process you should be able to enter several email addresses consecutively in the email address field separated by semicolons. Could you try that and see if it helps?

Example:

user1@emailaddress.comuser2@emailaddress.comuser3@emailaddress.com; user4@emailaddress.comuser5@emailaddress.comuser5@emailaddress.com;

Best,

- Dave

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New Here ,
Dec 14, 2017

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Having this exact problem now. I am trying to invite 29 people to collaborate. I've successfully (and painfully) been able to add 18 people. Now I am at a complete standstill. Stuck. What's weird is that every few tries, I get this "game" verification where I have to solve visual puzzles to prove I'm human. But after jumping through those hoops, nothing seems to happen. Trying to add multiple people at once just makes it freeze altogether. The only thing that has worked at all is to go all the way out of libraries and refresh OR restart the computer. I have 7 more libraries to go after this first one, so I need a solution... soon.

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