CC Libraries have disappeared – gone black

New Here ,
Jan 10, 2020

Copy link to clipboard

Copied

My CC libraries have suddenly gone away – I don't when, I just updated photoshop, and now it only says DL_LIBRARIES_PANEL_NAME not only in photoshop but in all adobe programs. I've tried to relaunch creative cloud and I've tried to recreate the libraries cache, nothing is working. What do I do?

TOPICS
Creative Cloud, Libraries

Views

383

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CC Libraries have disappeared – gone black

New Here ,
Jan 10, 2020

Copy link to clipboard

Copied

My CC libraries have suddenly gone away – I don't when, I just updated photoshop, and now it only says DL_LIBRARIES_PANEL_NAME not only in photoshop but in all adobe programs. I've tried to relaunch creative cloud and I've tried to recreate the libraries cache, nothing is working. What do I do?

TOPICS
Creative Cloud, Libraries

Views

384

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 10, 2020 0
Adobe Employee ,
Jan 10, 2020

Copy link to clipboard

Copied

Hi,

There is a workaround mentioned in this post:
https://community.adobe.com/t5/get-started/cc-library-is-a-white-black-panel/m-p/10662667#M435290

Please, let us know if that works for you.

Before you run the steps, could I please ask to you send logs to us, so we can find the root cause and fix the problem?
Sending you private message with details.

Thank you,
Mariia Novikova

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2020 0
New Here ,
Jan 10, 2020

Copy link to clipboard

Copied

I unfortunately already did the workaround before I saw your message – both step 1 and 2, and nothing has changed. CC libraries are still black. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2020 0