CC Libraries not syncing problem - My solution

Explorer ,
Nov 29, 2017 Nov 29, 2017

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I frustratingly spent several hours trying to get my CC Libraries to appear yesterday but was always greeted with the initialization error.

After following Adobe's recommendations here...

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

...and uninstalling, reinstalling, booting and rebooting, nothing worked.

But I eventually found a solution that worked for me:

1. Make sure to quit any individual CC applications (I think Adobe CC was still running)

2. I turned off all network connections (wired and wireless)

3. I started the Adobe apps that I wanted to use

4. Libraries appeared

5. I turned on my network connections

Don't know if this will work for everyone but thought I'd share to help the community. As a long time customer, I find it very frustrating. And seeing past cries for help, I realize I'm not the only one.

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File sync

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Community Beginner ,
Nov 29, 2017 Nov 29, 2017

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I've had a lot of bad luck with all the syncing features also. Differences in size between what's on my computer and what's in the cloud, yet it says 100% sync. Errors during sync, that when I just simply restart the same sync batch, those errors disappear and new ones arise, until eventually it all syncs... very frustrating indeed.

I've asked for help on the issue, no responses. Very frustrating!

I will try your solution next time.

E

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Adobe Employee ,
Nov 29, 2017 Nov 29, 2017

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Thanks for sharing your solution Troy. That is definitely strange that that would have worked. The libraries panel is dependent on the internet connectivity to load and keep the content within the library panel up to date. I'm not sure why temporarily disabling and re-enabling it would help, but will remember this and suggest it as something for other to try too.

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Explorer ,
Sep 11, 2018 Sep 11, 2018

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Back again with the same issue. This time none of the solutions have worked. Not sure what else to do.

I have noticed that if I login on my Mac, Libraries load fine. It seems to be an issue with the Windows version of CC

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New Here ,
Dec 28, 2017 Dec 28, 2017

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Having the same issue and still not working.

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Community Beginner ,
Jul 27, 2018 Jul 27, 2018

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Thanks Troy. The suggested Adobe solutions didn't work for me so I tried your method and disconnected from our network and turned off my wi-fi. My CC Libraries are appearing now in most of the applications. I'm still getting an error message in Indesign but I'm confident I'll get that one to work as well.

David

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