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CC Libraries will not sync, unable to connect to server

Community Beginner ,
Jul 23, 2018

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I am trying to access my CC Library and it will not sync. When I mouse over the icon, it displays, "unable to connect to server." I tried logging out of CC and logging back in, but it is not working. I am trying to access a saved swatch library on Illustrator, Photoshop, and Indesign. Anyone know how to resolve this? Thanks!

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CC Libraries will not sync, unable to connect to server

Community Beginner ,
Jul 23, 2018

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I am trying to access my CC Library and it will not sync. When I mouse over the icon, it displays, "unable to connect to server." I tried logging out of CC and logging back in, but it is not working. I am trying to access a saved swatch library on Illustrator, Photoshop, and Indesign. Anyone know how to resolve this? Thanks!

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File sync

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774

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Adobe Community Professional ,
Jul 23, 2018

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Doing a login via the browser (www.adobe.com -> Sign in) does work?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jul 23, 2018

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If I open Illustrator or InDesign and try to access the CC Library, it says it is unable to connect to server. If I try to open the library in a web browser, an error message pops up saying https://assets.adobe.com cannot be accessed...

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Adobe Community Professional ,
Jul 23, 2018

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Thanks for your additional information. Would you please try to answer also the question I asked?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jul 23, 2018

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Yes, signing into adobe.com works. I have been signing in and out to try and see if the program refreshes itself but no luck. Is there a way to save an existing swatch library locally and pull it into indesign and illustrator without using the cloud? I was only able to try saving it with .cclibs, however, when i open a new doc i cannot import/open .cclibs. Any suggestions?

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Enthusiast ,
Jul 25, 2018

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Do you know if you got any firewall on the internet? did you try with diferent internet connections?

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Adobe Employee ,
Jul 23, 2018

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