CC Library stoped working

New Here ,
Dec 26, 2020 Dec 26, 2020

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Hi, my Creative Cloud Library just stopped working, I am not able to reach it at my mac, it says that I have to log on on creative cloud but I supposedly am (although have to do it each 5 min), what can I do?

I have tried already everything that is said here even uninstall and reinstall it again... My license is counting and I am not using it...

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File sync, Libraries

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Tried that but still not working.

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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what exactly are you clicking to try and view your cc library files?

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New Here ,
Dec 28, 2020 Dec 28, 2020

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in the creative cloud desktop version, the library is not working and in all the programs, it says that I have to logon to creative cloud library, and it asks me to logon every five minutes. I have tried all the things said in the adobe support, what you send, I even uninstall all the programs and reinstall and also tried this:

https://helpx.adobe.com/br/manage-account/kb/account-password-sign-help.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

 

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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what if you open the cc desktop app and check the cloud files:

 

cc lib.png

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New Here ,
Dec 30, 2020 Dec 30, 2020

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it works like that but then I can't use the things in the programs, and when I login into the creative cloud the programs shut down.

this is what appears in the creative cloud and on the programmsCaptura de ecrã 2020-12-30, às 12.52.34.png

Captura de ecrã 2020-12-30, às 13.21.12.png

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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reset the cc app.

 

to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

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New Here ,
Dec 30, 2020 Dec 30, 2020

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I'm unable to sign in to my CC account. My password (that has been used daily for many years) is refused. After entering my email and password, I'm told that I have been signed-out and I must re-enter the info. I get constantly lost in the loop and cannot do any work in any CC apps. What gives?

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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click forgot password and have it emailed to you.  then copy and paste it.

 

if that fails, or you don't want to do that using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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