CC Mac desktop client is syncing endlessly

[scottnewlands]

My CC desktop app is endlessly syncing on my Mac. The files sync normally but the app syncs forever and never reaches the green checkmark/sync complete stage like normal. I had a discussion via DM on Twitter with an Adobe support agent about this earlier today. He suggested i should post a thread here. A screenshot I provided him today is here as our my log files...in the ZIP at the link below.

Things that he had me try today are:

- clean tool to remove CC completely

- reinstall CC completely

- uninstall the CC desktop app

- resync entire contents of Creative Cloud files (twice)

Any suggestions would be appreciated!

Scott

https://dl.dropboxusercontent.com/u/36159424/Archive.zip

[Lin He · Accepted solution]

Hi Scott:

Thanks for your post and we will investigate your issue and suggest you a solution ASAP.

Best Regards

Lin

[scottnewlands]

Hi Lin,

Any updates on my question? Thanks in advance!

Scott