CC Mac desktop client is syncing endlessly

New Here ,
Sep 21, 2015

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My CC desktop app is endlessly syncing on my Mac. The files sync normally but the app syncs forever and never reaches the green checkmark/sync complete stage like normal. I had a discussion via DM on Twitter with an Adobe support agent about this earlier today. He suggested i should post a thread here. A screenshot I provided him today is here as our my log files...in the ZIP at the link below.

Things that he had me try today are:

- clean tool to remove CC completely

- reinstall CC completely

- uninstall the CC desktop app

- resync entire contents of Creative Cloud files (twice)

Any suggestions would be appreciated!

Scott

https://dl.dropboxusercontent.com/u/36159424/Archive.zip

Hi Scott:

Thanks for your post and we will investigate your issue and suggest you a solution ASAP.

Best Regards

Lin

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CC Mac desktop client is syncing endlessly

New Here ,
Sep 21, 2015

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My CC desktop app is endlessly syncing on my Mac. The files sync normally but the app syncs forever and never reaches the green checkmark/sync complete stage like normal. I had a discussion via DM on Twitter with an Adobe support agent about this earlier today. He suggested i should post a thread here. A screenshot I provided him today is here as our my log files...in the ZIP at the link below.

Things that he had me try today are:

- clean tool to remove CC completely

- reinstall CC completely

- uninstall the CC desktop app

- resync entire contents of Creative Cloud files (twice)

Any suggestions would be appreciated!

Scott

https://dl.dropboxusercontent.com/u/36159424/Archive.zip

Hi Scott:

Thanks for your post and we will investigate your issue and suggest you a solution ASAP.

Best Regards

Lin

TOPICS
File sync

Views

264

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 21, 2015 0
Adobe Employee ,
Sep 22, 2015

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Hi Scott:

Thanks for your post and we will investigate your issue and suggest you a solution ASAP.

Best Regards

Lin

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Sep 22, 2015 0
New Here ,
Sep 23, 2015

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Hi Lin,

Any updates on my question? Thanks in advance!

Scott

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Sep 23, 2015 0