CC not working on IMac 3.4GHZ i5

New Here ,
Oct 12, 2020 Oct 12, 2020

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[Moved from Labs to Creative Cloud Services.]

 

My colleague is using an iMac (spec above) mojave 10. 14.6 operating system. Creative Cloud has been working all Ok, but now keeps kicking him out. We run InDesign, Illustrator, Photoshop. Does anyone have any ideas? Is it a hardware or system issue?

thanks

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Cloud storage web assets

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Hi @davidh1965,

So sorry for the late reply.  It seems your question got lost in a dead forum that nobody visits anymore.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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