CC pinned folder disappeared from File Explorer

[JanineG.]

Hi All,

I was wondering if anyone has an idea on how to fix it. When CC was updated last week, I think that's when it happened, the CC pinned folder has disappeared from my File Explorer.

The same issue was described in a related post from 2018, but it's exactly what I am currently facing. The resolution provided in that post isn't actually helping since it's informing on how to get rid of the folder, not how to get it back.

https://community.adobe.com/t5/creative-cloud-services/why-does-creative-cloud-files-doesn-t-appear-...

I've run the CC repair option but no changes. Screenshot attached if needed.

Thanks.

Janine

[Collin5FA0]

I guess no one has responded?  Have you resolved this issue?  I am experiencing the same thing and would like to resolve the issue.

[ArnoldRosema]

I am experiencing the same issue, the folder is disappeared in Windows Explorer tree. When I login on the cloud, everything is there.