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cc sync is showing as full but I have emptied archive and local folders, anyone have a fix?

New Here ,
May 28, 2015

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Screen Shot 2015-05-28 at 6.39.52 PM.png

Screen Shot 2015-05-28 at 6.39.23 PM.png

I am confused.

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File sync

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cc sync is showing as full but I have emptied archive and local folders, anyone have a fix?

New Here ,
May 28, 2015

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Screen Shot 2015-05-28 at 6.39.52 PM.png

Screen Shot 2015-05-28 at 6.39.23 PM.png

I am confused.

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File sync

Views

128

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Adobe Employee ,
May 28, 2015

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Checked the Adobe ID that you are using for posting here and there are no files stored. Do you have a second Adobe ID? If so send me a private forum Message and will investigate.

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New Here ,
May 28, 2015

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Sorry, this is my acct. don't know how I was logged in with the other e-mail, super old.

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Adobe Employee ,
May 28, 2015

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Checked the other Adobe ID provided and there are items present in the Archive (details provided in the private Message). Please post a screen shot of what your Archive at https://assets.adobe.com/files?filter=archive looks like. For example my Archive:

Screenshot 2015-05-28 10.38.38.png

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New Here ,
May 28, 2015

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I finally was able to see the archive and delete the files, I had been trying off and on for 2 days and it always showed up as empty when I had clicked the "view archive" button in the CC desktop app. mustve been a cache thing. any way to resolve that from the user end if it comes up again?

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Adobe Employee ,
May 28, 2015

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Clear all cache and cookies in the browser.This help document covers how to do so for the various browsers: https://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html.

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