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CC Sync issue. Folder recursively saved inside itself.

New Here ,
Jun 18, 2020

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We had a CC backup folder with 350gb+ files. We moved this folder elsewhere to completely delete it freeing up disk space. That backup was essentially the same folder, saved inside itself 400-500 times. This whole process was done 2 other previous times in the past 4 months but this folder scheme keeps returning with it’s +350gb contents.


Currently, after this latest delete, in "C:\Users\thisuser\Creative Cloud Files", we have the same folder structure nested inside each other (total 2400+), with no files (deleted).

 

  • The CC default backup folder has been designated elsewhere, on my desktop.
  • It's content is NULL, CC synch turned off 
  • on my Cloud I have a folder, carrying the same name in "assets.adobe.com/deleted" section and I cannot delete it permanently
  • No other active files / folders on my CC cloud area. 
  • My Windows 10 indexer and search processes kept using +20% CPU and were turned off.
  • cmd line delete not working, i have rights to the main folder
  • last night another recursive tree of folders reappeared (a 3rd) 

 

Any ideas, suggesitons would be grand. 

 

Thanks 

 

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File sync

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CC Sync issue. Folder recursively saved inside itself.

New Here ,
Jun 18, 2020

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We had a CC backup folder with 350gb+ files. We moved this folder elsewhere to completely delete it freeing up disk space. That backup was essentially the same folder, saved inside itself 400-500 times. This whole process was done 2 other previous times in the past 4 months but this folder scheme keeps returning with it’s +350gb contents.


Currently, after this latest delete, in "C:\Users\thisuser\Creative Cloud Files", we have the same folder structure nested inside each other (total 2400+), with no files (deleted).

 

  • The CC default backup folder has been designated elsewhere, on my desktop.
  • It's content is NULL, CC synch turned off 
  • on my Cloud I have a folder, carrying the same name in "assets.adobe.com/deleted" section and I cannot delete it permanently
  • No other active files / folders on my CC cloud area. 
  • My Windows 10 indexer and search processes kept using +20% CPU and were turned off.
  • cmd line delete not working, i have rights to the main folder
  • last night another recursive tree of folders reappeared (a 3rd) 

 

Any ideas, suggesitons would be grand. 

 

Thanks 

 

Topics

File sync

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45

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New Here ,
Jun 19, 2020

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Anyone ??!?

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New Here ,
Jun 25, 2020

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😞 Very sad no one could give me some input to help me tackle this issue. Still not resulved on my end. Oh well. 

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New Here ,
Aug 20, 2020

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I spent +12 hours with Adobe support (5 tries) trying to delete and orphaned creative cloud recursive folder to no avail.

After a bit of research I then followed the cmd process as administrator as per these 2 links.

problem fixed.

https://www.zerodollartips.com/force-delete-file-folder-windows-10/ and https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088

I hope this helps you.

Bill

 

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