CC will not open because VCRUNTIME1401.dll was not found

[Rick_29]

I cannot open CC. A message says 'The code execution cannot proceed because VCRUNTIME140 1.dll was not found. Reinstalling the program may solve this problem'. 

Do I have to uninstall  all CC programs and reinstall them even though it only may solve the problem?

Will Adobe permit me to reinstal through my account?

[Peru Bob]

It is a Windows issue. See here:

https://community.adobe.com/t5/download-install/installation/m-p/10849200#M449467

[Rick_29]

Thamks. I have downloaded and installed Visual Studio but it has made no difference I am still getting the same message. I have tried to reinstall CC but again I get the same message. HELP!

[kglad]

which c++ versions are installed?

did you repair each repairable one?

[Rick_29]

Thanks for replying but I don't know. I only use software programmes and have no idea how to carry out repairs. After using Photoshop for many years I took out a subscription to Adobe CC 6 years ago and have updated it when required. I have had no problems until this, which occurred after the last update.

[kglad · Accepted solution]

understood.

google how to repair and update your c++ programs or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Rick_29]

Thank you

[kglad]

you're welcome.

[Rick_29]

Thanks, You tube video showed me what to do and Creative Cloud is running again.

[kglad]

good to hear!

[kglad]

repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated