CC will not open because VCRUNTIME1401.dll was not found

Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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I cannot open CC. A message says 'The code execution cannot proceed because VCRUNTIME140 1.dll was not found. Reinstalling the program may solve this problem'. 

Do I have to uninstall  all CC programs and reinstall them even though it only may solve the problem?

Will Adobe permit me to reinstal through my account?

 

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File sync

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Thamks. I have downloaded and installed Visual Studio but it has made no difference I am still getting the same message. I have tried to reinstall CC but again I get the same message. HELP!

 

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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which c++ versions are installed?

did you repair each repairable one?

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Thanks for replying but I don't know. I only use software programmes and have no idea how to carry out repairs. After using Photoshop for many years I took out a subscription to Adobe CC 6 years ago and have updated it when required. I have had no problems until this, which occurred after the last update.

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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understood.

 

google how to repair and update your c++ programs or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1624038980178.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

 

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Thank you

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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you're welcome.

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated

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