Change license Adobe CC - Lost libraries

New Here ,
Apr 20, 2020 Apr 20, 2020

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Good morning,
I try to explain my problem in the simplest way possible.
To allow my user to work, we associated his email with a new non-enterprise license until we buy a new one.
After she followed the steps of the email she received and logged in, she lost all her libraries.
I checked in https://assets.adobe.com/libraries but everything is empty, as if it were the first time you log in.
Do you think it is possible to restore the disappeared libraries?

Thank you for the support.

TOPICS
Activation, Creative Cloud, File sync, Libraries

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New Here ,
Apr 22, 2020 Apr 22, 2020

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Hi,

 

Thanks for reaching out. You can share your old account library with your new account library. Please find more information on help article https://helpx.adobe.com/creative-cloud/help/collaboration.html

I hope it helps.

 

Thanks,

Supriya Katiyar

CC Libraries Team

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New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi Supriya Katiyar,
unfortunately I don't think I explained myself well.
The problem is that the old account has the same ID, and the libraries are empty. It is as if he had overwritten himself and there was nothing left.

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LEGEND ,
Apr 23, 2020 Apr 23, 2020

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You CAN NOT have 2 separate accounts with the Exact Same Adobe ID. Not possible.

 

You can not use the same Email Address, the basis for the Adobe ID, on 2 different accounts.

Password is for Identification only.

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New Here ,
Apr 23, 2020 Apr 23, 2020

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I know this, in fact my problem is different.
I have 1 Enterprise licensed account that I accessed and worked on. When the license expired, I activated a new non-enterprise license on the same account, and the libraries have since disappeared.

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