Cloud Documents not opening on desktop app

New Here ,
Mar 14, 2021 Mar 14, 2021

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Does anyone else have the problem where you create a design on your iPad Illustrator and when you switch to your desktop Illustrator to do more, it will not let you open it?

 

It says the account you signed in with doesn't have access to this file. Contact the owner for more info.

 

I have checked multiple times that I am signed into my account on both ipad and desktop. This is very frustrating.

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New Here , Apr 03, 2021 Apr 03, 2021
I am having this issue intermittently. Logged out of Illustrator on my laptop and on my iPad. Logged back in on both. was still unable to open cloud documents. getting the following error;  "Can't open file""The account you signed in with doesn't have access to this file""Contact the owner for more info" I logged out of the "Creative Cloud" app. logged back in. This resolved the issue. It appears that even if you are logged into the specific app (Illustrator in my case) with the correct credenti...

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Having this issue tonight. I logged out of both my ipad and laptop and resigned into both and it let me open.

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi there,

 

Apologies for the delayed response. I hope your issue is solved now. This scenario may occur if the file is not synchronized completely to the Creative Cloud. If you still have issues, please share the version of iOS & Adobe Illustrator on the iPad.

This information would help us assist you accordingly.

 

Regards,

Ashutosh

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New Here ,
Apr 03, 2021 Apr 03, 2021

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I am having this issue intermittently. Logged out of Illustrator on my laptop and on my iPad. Logged back in on both. was still unable to open cloud documents. getting the following error; 

 

"Can't open file"

"The account you signed in with doesn't have access to this file"

"Contact the owner for more info"

 

I logged out of the "Creative Cloud" app. logged back in. This resolved the issue. It appears that even if you are logged into the specific app (Illustrator in my case) with the correct credentials, you also need to be logged into the "Creative Cloud" app to access cloud documents. 

 

Hope this helps anyone who comes across this behaviour. 

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