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Issue:
Attempted Troubleshooting:
I had this problem, and tried everything that had been recommended.
What finally worked for me was:
- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)
- Open Application Support folder
- Right-click on the Adobe folder, and click 'Get Info'.
- Click the 'lock' icon in the bottom right, and enter in your computer password.
- Under 'Sharing & Permissions' change all for "Read & Write".
Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write"
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File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392
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No dice!
I imagine the root of the problem is the fact that clicking the cloud icon in the toolbar shows an unmoving progress bar stuck on "Getting storage information," but I have no idea why that's happening or how to fix it.
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And just like that, with zero further action on my part, it starts working again. Gotta love this bug-ridden product. Always a pleasure.
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Wait, so how exactly did you get it to work?
Mine says the same thing and its stuck on updating at 23%.
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I didn't do anything; it just randomly started working again on its own. Must've been a temporary glitch on Adobe's side.
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https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html
Follow this process believe me it worked for me. Just follow the "how to quit these background processes, follow the steps for your operating system". for both operating systems.
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I had this problem, and tried everything that had been recommended.
What finally worked for me was:
- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)
- Open Application Support folder
- Right-click on the Adobe folder, and click 'Get Info'.
- Click the 'lock' icon in the bottom right, and enter in your computer password.
- Under 'Sharing & Permissions' change all for "Read & Write".
Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!