Cloud overloaded?

Participant ,
Jun 30, 2015 Jun 30, 2015

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I'm getting a message that my cloud is overloaded. I went in, got rid of a lot of memory takers, and there was a message at the bottom of the page that said I had 246 gig (?) available. . .

Then I started getting the message again. . . . What's up?

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Adobe Employee ,
Jun 30, 2015 Jun 30, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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Hi,

Can you tell me in more detail exactly what the issue was? was this a message you seen on the Creative Cloud application or from you operating system?

Thanks

Warner

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Participant ,
Jul 01, 2015 Jul 01, 2015

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This was a message that happened every time I went to the file section. . .

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Participant ,
Jul 02, 2015 Jul 02, 2015

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I have emptied and moved MANY files at this point, but I am still getting the message. . . . shows a red triangle at assets and files . . . as well as up above at the logo.

I'm also getting a message that I'm not connected to the internet, as I look a the full rainbow of internet . . . ?

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Adobe Employee ,
Jul 03, 2015 Jul 03, 2015

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In order to further understand the behaviour you are experiencing, can you please provide the following details?.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com


Thanks

Warner

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Participant ,
Jul 07, 2015 Jul 07, 2015

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From some of the questions I'm seeing, I don't think I should give you my information.

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