Cloud storage space not correct

[peterablex]

Hi, I had been suspecting for a while that the 100GB cloud storage did not indicate the right usage amount. I cleared ALL my Creative Cloud documents, libaries etc. (including the online bin), and the cloud storage still indicates 41,3 GB used. Are there any Adobe employees that can look into this for me please?

[kglad]

check your lightroom and spark links (at the lower left of your cc web).

[peterablex]

Thanks for your reply kglad. I checked both Lightroom and Sparks links to be sure, but no files or libraries there either. It's really weird.

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[peterablex]

Thank you for pointing me in the right direction. I had been looking for a way to get some sort of personal support but they don't make it easy. I'll try to update here if there's any info that could be useful to others.

[petrl73729301]

Hi peterablex,

reading the description of the issue above it seems that I've dealing with the same problem.

Have you been able to solve it? Thanks a lot! 

Peter

[peterablex]

Hi Peter,

No, the issue has not been resolved yet.

Last week I have spent a couple of hours on teamviewer with an Adobe employee to check all possible nooks & crannies looking for the 'missing' 40GB.

We took screenshots of all my empty libraries and repositories and he would show them to his seniors and then get back to me. That hasn't happened yet.

I'll post when I find out something useful.

Peter

[kglad]

you're welcome.

[peterablex]

Hi all, it has been a while but the storage space issue has been resolved.

The first Adobe agent I was in contact with took screenshots of the online storage spaces. The agent could not find the problem either and promised to get back to me after consulting his senior.

Two months later (!) I received an email asking if the case was still open or resolved. The agent telephoned me a few times and took over my computer to make some more screenshots to take to his seniors.

Then on Christmas eve, the 'deleted files' section of the online storage space was magically filled with files that I had deleted a long time ago. I started deleting those and guess what? Storage space at 0.0 GB! I'm happy that it's finally resolved.

So, for all having a similiar problem: contact an agent and be patient. Happy new year!