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Comment modifier l'emplacement du creative cloud files?

New Here ,
Aug 06, 2015

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Bonjour,

Mon disque dur sur lequel se trouvait mon dossier creative cloud files a rendu l'âme. Ce n'est pas bien grave il était vide à ce moment là, mais le problème c'est qu'au lancement du creative cloud j'ai toujours un message qui me dit que le dossier et introuvable et du coup je dois désactiver la synchronisation. Quand je vais sur creative cloud voici ce qui s'affiche :

probCreativeCloud.jpg

Ma question est simple : comment je fais pour modifier l'emplacement de synchronisation? J'ai beau explorer les options partout, impossible de trouver cette solution... Et l'aide en ligne ne m'a été d'aucune aide...

Bonjour frederic godfrin!

I'm sorry but my reply is going to be in English so we can ensure that we get you working - you will be able to use the translate link on this reply.

I think that all you need to do is move the location of the Creative Cloud Files folder - is this correct?

  1. Open the CC App
  2. Select the Cog drop-down menu in the top right
  3. Select Preferences
  4. There are two menu tabs, General and "Creative Cloud" - select the "Creative Cloud" menu Tab
  5. Underneath that there are 4 menu tabs:  Apps, Files, Fonts and Behance - Select the Files menu tab
  6. You will see a "Folder Location" option, just use the drop down to change the location of the Creative Cloud Files Folder.

I hope this gets you working - if not just send a reply and we can figure out what to do next.

If you are interested in learning more there is a whole bunch of user guides available here: Creative Cloud Learn & Support

Warmest wishes,

Ashley

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File sync

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Comment modifier l'emplacement du creative cloud files?

New Here ,
Aug 06, 2015

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Bonjour,

Mon disque dur sur lequel se trouvait mon dossier creative cloud files a rendu l'âme. Ce n'est pas bien grave il était vide à ce moment là, mais le problème c'est qu'au lancement du creative cloud j'ai toujours un message qui me dit que le dossier et introuvable et du coup je dois désactiver la synchronisation. Quand je vais sur creative cloud voici ce qui s'affiche :

probCreativeCloud.jpg

Ma question est simple : comment je fais pour modifier l'emplacement de synchronisation? J'ai beau explorer les options partout, impossible de trouver cette solution... Et l'aide en ligne ne m'a été d'aucune aide...

Bonjour frederic godfrin!

I'm sorry but my reply is going to be in English so we can ensure that we get you working - you will be able to use the translate link on this reply.

I think that all you need to do is move the location of the Creative Cloud Files folder - is this correct?

  1. Open the CC App
  2. Select the Cog drop-down menu in the top right
  3. Select Preferences
  4. There are two menu tabs, General and "Creative Cloud" - select the "Creative Cloud" menu Tab
  5. Underneath that there are 4 menu tabs:  Apps, Files, Fonts and Behance - Select the Files menu tab
  6. You will see a "Folder Location" option, just use the drop down to change the location of the Creative Cloud Files Folder.

I hope this gets you working - if not just send a reply and we can figure out what to do next.

If you are interested in learning more there is a whole bunch of user guides available here: Creative Cloud Learn & Support

Warmest wishes,

Ashley

Topics

File sync

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Adobe Employee ,
Aug 06, 2015

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Hi zefamousmitch

I'm unable to interpret the error message as it is in a different language, Can you translate it in English so that i Can help you with this issue?

Regards,

Rahul

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New Here ,
Aug 08, 2015

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"Impossible de charger l'emplacement de synchronisation" => unable to load synchronization folder (i think it's the good translation...)

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Adobe Employee ,
Oct 04, 2015

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Hi Frederic,

Are you still facing this issue?

If yes, Please refer : https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

If this doesn't helps, I would recommend you to contact customer care regarding this issue : Contact Customer Care

Regards,
Rahul

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Adobe Employee ,
Oct 05, 2015

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Oct 06, 2015

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Bonjour frederic godfrin!

I'm sorry but my reply is going to be in English so we can ensure that we get you working - you will be able to use the translate link on this reply.

I think that all you need to do is move the location of the Creative Cloud Files folder - is this correct?

  1. Open the CC App
  2. Select the Cog drop-down menu in the top right
  3. Select Preferences
  4. There are two menu tabs, General and "Creative Cloud" - select the "Creative Cloud" menu Tab
  5. Underneath that there are 4 menu tabs:  Apps, Files, Fonts and Behance - Select the Files menu tab
  6. You will see a "Folder Location" option, just use the drop down to change the location of the Creative Cloud Files Folder.

I hope this gets you working - if not just send a reply and we can figure out what to do next.

If you are interested in learning more there is a whole bunch of user guides available here: Creative Cloud Learn & Support

Warmest wishes,

Ashley

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New Here ,
Oct 06, 2015

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Thank you... It was simple but nobody could say it to me!

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