Conflicted files

Explorer ,
Nov 05, 2014 Nov 05, 2014

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Ever since I updated to CC14 (InDesign, PhotoShop, etc.) files synching to the cloud has been crazy.  For the longest time they would not synch at all, so I removed all files and uploaded them again (which took a long time).  This worked fine for two days.  Now, as I start my morning, I see that in my CC folder each file lists that it has a conflicted copy on my Mac. If I click on the little cloud icon at the top of the screen I see the yellow exclamation mark stating that some files failed to synch.  If you click the Learn More button it takes you to a page showing the the cloud is working properly.  Well what good is that when the cloud clearly isn't working properly.

I am so tired of the files not synching.  Does anyone have any idea how to stop the conflicts and make it all work perfectly like it used to before CC14?

Thanks

deb

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New Here ,
Nov 13, 2014 Nov 13, 2014

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I'm seeing the same thing. Would love to know what's going on. It's cluttering up my file storage and makes accessing the right file confusing.

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Explorer ,
Dec 28, 2014 Dec 28, 2014

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Hi

I am just checking the forum today as I am still wrestling with conflicted files and files not synchronizing.  No one from adobe has addressed my question.  I guess my potatoes are too small!

Generally, I think most of the files are synchronizing now, but I am not sure.  I still have three in a folio that are constantly showing the synchronizing arrows on the files, so I don;'t think they are correct in the cloud.  In the meantime, I back up my files daily on an external hard drive because I cant count on the cloud.

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Adobe Employee ,
Jan 06, 2015 Jan 06, 2015

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Hi,

Can you tell me what version of Creative Cloud you are on, and how many computers are using your Adobe ID for sync?, do you only use 1 computer?.

Thanks

Warner

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Participant ,
Jan 21, 2015 Jan 21, 2015

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i am getting conflicted files and i am at a loss about what to do---guess i will get off the creative cloud!!

it's not good enough to have to check the files to see what is your right one

this morning i had a file conflicted while i was looking at the finder on my computer!!

pretty simple setup really, only one computer involved---

surely if creative cloud is conflicted about a file it should conflict in the cloud and not on my desktop (what conflicts in creative cloud stays in creative cloud???)

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Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

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Hi,

Could you supply me with your log files, you can locate them by looking at.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

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Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

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Hi,

Could you supply me with your log files, you can locate them by looking at.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

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New Here ,
Dec 15, 2015 Dec 15, 2015

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I am having this exact problem and it is EXTREMELY frustrating. 

When I work between the 2 computers it makes conflicted copies.

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Adobe Employee ,
Dec 16, 2015 Dec 16, 2015

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Hi Heidikirn:

Apologizes for your inconvenience. Could you please help to provide more information and we will investigate your issue and provide the solution ASAP? Please kindly use the log collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ) on your 2 computers and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.And please kindly provide the information below: 

-- Operating Systems in your 2 computers

-- Creative Cloud version in your 2 computers

-- Please kindly provide the screenshot of conflicted files in the Creative Cloud Files folder in your computers

-- Forum Post Link

-- Your adobe ID


Best Regards.

Lin

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