Confusion over Creative Cloud Files Folder vs. Cloud Documents

Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Three things to note before I ask my question:

  1. On the CC Desktop App, there is a section for "Cloud Documents."
  2. On the web version, there is a tab for "Cloud Documents" (same as above,) but there's an additional tab for "Synced Files."
  3. On my local machine, there is a "Creative Cloud Files" folder.

 

Confused already? You should be. I don't know why there are so many different places to save something, but onward with my question.

 

So let's say I started an Illustrator file and saved it locally to my machine. Later on, I save a copy of it to my "Creative Cloud Files" folder on my machine (because I literally don't know how else to get it on the cloud at this juncture. Enlighten me if you can.) It WILL NOT show up through the Desktop App in "Cloud Documents," but it DOES show up via the web version under "Synced Files."

 

  1. What's the point of this (unnecessarily confusing) set-up?
  2. Any way I can get that "Creative Cloud Files" folder to show up in the Desktop App? It's stupid to have to launch the Desktop App for some files and then launch a web browser for other files.

 

Handy visual attached.

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.

2020-10-06 16_53_14-2020-10-06 - Adobe Support Community_Updated.png
Thank you.

 

And then there is a Cloud system/space for Acrobat files.

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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stupid-cc-setup.jpg

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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I had the same question and am new to Adobe Creative Cloud.  Here's a great link to the answer that helped me:
https://1drv.ms/u/s!At_MuMX-ppE_gfZb7qk2r661Dgz-TA?e=JLmSSa

 

 

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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Adobe Community Professional ,
Nov 30, 2020 Nov 30, 2020

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On my local hard drive, I have a Creative Cloud folder which syncs to my Creative Cloud storage space and other devices when I connect them.  Depending on size, it may take a while for all your Creative Cloud folder contents to show up in your synced files folder.   Make sure your Creative Cloud desktop app is logged-in and synced to the cloud.

 

This Adobe help article explains a bit more.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

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Thanks for attempting to clarify, but this doesn't address my question. I understand the difference between cloud docs vs. synced files. My issue is a navigational one.

 

"Any way I can get that "Creative Cloud Files" folder to show up in the Desktop App? It's stupid to have to launch the Desktop App for some files and then launch a web browser for other files."

 

I'm convinced the answer is no at this point.

 

 

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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If it means changing the UI, submit your Creative Cloud feature request below where the product team will see and prioritize it with other requests.  To bolster your case for this, explain why you feel it's essential to workflow. https://creativecloud.uservoice.com/

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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