Copy link to clipboard
Copied
Since the update yesterday my system runs the processor constantly - Core Sync (32 bit).
I never experienced this before with the desktop installed Creative Cloud component.
Any help will be much appreciated.
Hi Dave:
Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.
Best Regards
Lin
Copy link to clipboard
Copied
Since the update yesterday my system runs the processor constantly - Core Sync (32 bit).
I never experienced this before with the desktop installed Creative Cloud component.
Any help will be much appreciated.
Hi Dave:
Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.
Best Regards
Lin
Copy link to clipboard
Copied
Hi there,
Sorry for your troubles. I know our engineering team is aware of an issue related to this. Please see this thread: Mac File Sync issue when using extended characters in folder names
Could you try turning off file sync and see if that helps?
Thanks,
- Dave.
Copy link to clipboard
Copied
Hi Dave,
Thank you for the feed back.
Just to mention that I did not have this issue before the auto-upgrade happened two days ago.
I don't believe I have any file name /directory name issues, all being pretty simplistic.
I have switched the Sync off but would obviously like to have it work as before.
Thanks again!
Copy link to clipboard
Copied
Hi Dave:
Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.
Best Regards
Lin