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Core Sync (32 bit) won't stop syncing.

New Here ,
Apr 12, 2016

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Since the update yesterday my system runs the processor constantly - Core Sync (32 bit).

I never experienced this before with the desktop installed Creative Cloud component.

Any help will be much appreciated.

Hi Dave:

Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.


Best Regards

Lin


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File sync

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Core Sync (32 bit) won't stop syncing.

New Here ,
Apr 12, 2016

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Since the update yesterday my system runs the processor constantly - Core Sync (32 bit).

I never experienced this before with the desktop installed Creative Cloud component.

Any help will be much appreciated.

Hi Dave:

Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.


Best Regards

Lin


Topics

File sync

Views

1.6K

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 12, 2016

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Hi there,

Sorry for your troubles. I know our engineering team is aware of an issue related to this. Please see this thread: Mac File Sync issue when using extended characters in folder names

Could you try turning off file sync and see if that helps?

Use the Adobe Creative Cloud desktop app to manage your apps and services, download apps, share file...

Thanks,

- Dave.

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New Here ,
Apr 13, 2016

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Hi Dave,

Thank you for the feed back.

Just to mention that I did not have this issue before the auto-upgrade happened two days ago.

I don't believe I have any file name /directory name issues, all being pretty simplistic.

I have switched the Sync off but would obviously like to have it work as before.

Thanks again!

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Adobe Employee ,
Apr 14, 2016

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Hi Dave:

Sorry for your inconvenience. Could you please provide the information about your operating system, and please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please attach the forum post link with email as well.


Best Regards

Lin


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