'Core Sync' app is showing 'not responding'

[saneef]

When ever I pick any desktop fonts from Typekit, I found it's not synced to my computer. I tried restarting the Adobe Creative Cloud. Then it will sync properly. Similar problem is there with Adoble Cloud files getting synced.

Later when I check Activity Monitor, when every this problem arises 'Core Sync' app is showing 'not responding'. At times, instead of 'Core Sync' app, 'Creative Cloud' will be showing 'not responding'.

Any idea how to fix this? It's being very difficult with work with Cloud files since every time I update a file on cloud need to restart creative cloud to upload the file to my colleagues.

[wharress]

Hi,

Would you be able to send me your log files so I can better see what might be causing this issue?

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

please send them on to me at harress@adobe.com

[saneef]

Hi Warner,

Here are some of the recent log files. Hope this fill help you find the issue.

Best

Saneef

[wharress]

Hi Saneef,

I am not seeing any logs in my email. Could you upload them via the Creative Cloud website and send me the direct link?.

Thanks

Warner

[saneef]

I'm sending the attachment again.

On Wed, Dec 17, 2014 at 4:00 PM, Warner Harress <forums_noreply@adobe.com>

[saneef]

Hi Warner Harress,

Didn't heard back from you. In case you didn't get the email attachment of the log files. Here is the download link to the log files.

https://www.dropbox.com/s/oo2dnfft1qdaebc/log%20files.zip?dl=0

Looking forward to a good fix.

[wharress]

Hi Saneef,

Are you still having the same issue. Could you please capture a process sample while the process CoreSync is not responding please. This will help us further. I have opened an internal bug for this issue. The bug number is 3913858.

Thanks

Warner

[saneef]

Hi Warner,

Still having the issue. Here is the Sample of CoreSync Dropbox - Sample of Core Sync.txt.

Thanks for opening the bug ticket.

Best

Saneef

[wharress]

Thank you Saneef.

I have not attached your CoreSync sample process to the internal bug we have open for this issue.

Thanks

Warner

[saneef]

Thank you Warner. I assume it is 'I have attached…'

[wharress]

Sorry Saneef,

Yes! I have attached your log files to our internal bug!. Sorry about that.

Thanks

Warner

[przemek_t]

Hi Warner,

I'm noticing the same issue with Core Sync showing "not responding". I sent you an e-mail with my sample file attached (while the app was showing "not responding"

Best

Przemek

[wharress]

Hi Przemek,

Thank you, I have now attached your process sample to bug 3913858.

Thanks

Warner

[wharress · Accepted solution]

Hi,

Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?.

This can be done automatically from the Creative Cloud application.

Or can be downloaded from the link below.

Creative Cloud (1.9.0.465)

Download Adobe Creative Cloud

Thanks

Warner

[przemek_t]

Warner,

Thanks for your effort. Since the update I haven't noticed Core Sync crashing on wake. It seems to work properly now. Kindest regards to You and Your Team

Thanks

Przemek

[saneef]

Even, I haven't seen the problem after the latest update. Hope it's gone for good.

Warner Harress, thank you for the help.

[davidcrickett]

I am having the exact same issue. Very annoying. A restart fixes it. Please!

MacBook Pro Retina, summer 2014, Yosemite 10.10.1

- David