Core Sync is eating up my CPU and Windows Explorer

Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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Hello everyone,

I've been fighting this issue for quite some time, searching for advice, but there doesn't seem to be a solution to this.

On my Windows 10 laptop, I'm running Creative Cloud quite extensively, utilizing cloud storage etc. Almost all of the time, the CoreSync.exe keeps synchronizing and employing the processor so that the fan runs constantly. Moreover, while the sync process is on, it seems to block icon display. The moment I kill the CoreSync app, all goes back to normal.

Do you find this behaviour normal? Because it really slows down my work (CPU power AND file organization without icons).

See the video for more detail.

Thank you for advice.

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File sync

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Same here. Adobe, please help. 

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New Here ,
Oct 13, 2020 Oct 13, 2020

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I've the same problem. Onlyworkaround i've found is quiting all sync tasks via Windows Taskmanager. Can't call this a sollution..

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New Here ,
Feb 05, 2021 Feb 05, 2021

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Same problem, the support can not help and say please reinstall. i do it, same problem.

Can this read an adobe second, or third level suporter?!

Thanks

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Unfortunately, Adobe developers don't usually hang out on these pages, so you're not likely to get a technically knowledgeable person who can answer your questions here. As far as I know, they don't read these pages and are unaware of the issue. The CPU usage and such have been a constant complaint on these forums, and as far as I know, no one has ever suggested a reason or been able to provide a solution.

 

I would suggest going to the Feature Request/Bug Report site, selecting Creative Cloud, and either adding your vote to a current bug about this (I don't know if there is one), or starting one yourself.

 

I'm sorry I don't have better news for you.

 

https://www.adobe.com/products/wishform.html

 

There's also the Uservoice forum for Creative Cloud Desktop Features, although I don't think it's really related to the issue. It is, however, the only uservoice forum for Creative Cloud:

https://creativecloud.uservoice.com/

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