Moving this discussion to the File and Font Sync Early access forum.
Aculine I would recommend contacting our support team For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issues you have described.
If you could also have your CoreSync logs available it would be beneficial. They are located at ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log. for Mac OS.
If you have Windows user experiencing the same difficulty then the CoreSync logs can be found at %USERPROFILE%\AppData\Roaming\Adobe\CoreSync\CoreSync-yyyy-MM-dd.log.