Core Sync Process Choking Systems

Community Beginner ,
Apr 14, 2014

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I have Adobe CC installed on an older MacBook Pro running Lion and an iMac running Mavericks. Ever since the last CC update, my processors have been maxed out and the Finder locks up (usually after first booting up). The activity monitor shows "Core Sync" hogging most of the CPU - anywhere between 75-99%. Once I quit the process, the CPU returns to normal. I also have Adobe CC installed on a PC running Windows 7, which produces similar CPU usage. I am now in the habit of force quitting Core Sync first thing when I boot up and when Core Sync switches back on, I'm sometimes forced to just shut down CC altogether. This should not be.

Is anyone else experiencing this problem? Adobe?

J.

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File sync

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New Here ,
Jun 19, 2014

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I am suffering the same problem on Macbook Air mid 213. 

even when i tried reducing the download bandwidth to 25% it seams to have no effect.  If core sync starts it consumes the whole cpu...

  • Core Sync taking up 100% when syncing files
  • causing cpu fan to run at full draining battery at a very high rate
  • once sync has started the cpu does not decrease even when sync is paused
    • it has to be force quit as a process to stop

I have now disabled syncing of files and now use dropbox as an alternative. Dropbox works very well so i know its a not a fault with my machine.  Please can you sort this as its now June and the problem is ongoing

cheers

W.

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Adobe Employee ,
Jun 19, 2014

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Hi Waynedge,

Thank you for raising this issue on the forums, we are working hard on performance improvements for Creative Cloud, these improvements will be included in future releases.

A work around for now is to let Creative Cloud work on syncing your data/assets until the full sync job is completed, I understand this may take some time and max out your CPU(s) depending on how many assets you have, after sync is finished you shouldn't see this kind off issue again unless you uninstall Creative Cloud and re install).

I hope this helps.

Thanks

Warner

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Community Beginner ,
Jun 24, 2014

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Will Adobe buy me a replacement if my MacBook Air dies of heat stroke?

CPU is boiling (98° C) since 2 hours again.

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Adobe Employee ,
Jun 24, 2014

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Hi mroesele,

I responded to your mail.

Warner has suggested a workaround pending our update, where you allow the assets to complete syncing.  It may be in your case it's best to switch off sync until we make the update available. 

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Community Beginner ,
Jun 24, 2014

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Thanks for the quick reply. That sounds great. I will wait for the update and see if that helps.

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Adobe Employee ,
Jul 07, 2014

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Hi, 

the update is now available (version 1.7.0.413).

Please go ahead an update to this version. 

It would be great to get your feedback.

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Community Beginner ,
May 01, 2018

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This post was from 4 years ago and I'm still having the exact same problem today in 2018.  Is this ever going to be fixed.  It is virtually impossible to "pause" CoreSync.  I love Creative Cloud but this has got to be fixed.  I can't even use my Adobe apps because of CoreSync hording my memory.  What's the point of having your product and paying for it if I can't use the apps.

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Explorer ,
May 12, 2018

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Sorry if this is necro, but same here.  5/12/2018 and I'm having the issue on my PC laptop.  I also use CC on my 5k iMac and I haven't noticed the issue, but I wonder if it is slowing performance there too but it's not as debilitating so I just haven't noticed it.  Even typing this post I have delays every few seconds and then the text catches up to where I'm typing.  I just uninstalled Cloud Desktop using the Windows uninstaller provided by Adobe and reinstalled and am experiencing the same behavior:  CC desktop using from 7 to 12% of my CPU, but causing Windows Explorer to ramp up to c.70% resulting in 100% CPU.

Quitting CC Desktop still allows Adobe Core Sync to run apparently, as I see in Task Manager, and I still have the issue after quitting.  Even if I end task on Core Sync in Task Manager, it restarts itself after one minute or so and causes the issue.  When I do end task, my Windows Explorer settles down to c. 19% and computer performs well until Core Sync restarts itself.  This picture was snapped after I quit CC Desktop and end tasked on Core Sync.  Approx. one minute later it reappears and I have 100% CPU usage.  I'm not running anything but Chrome to post this and have started the laptop up fresh this morning prior to this.

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Adobe Employee ,
Jul 07, 2014

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Hi,

just to let you know that the latest version of Creative Cloud Desktop (1.7.0.413) is now available and contains many of the improvements we mentioned.

It would be great to get your feedback on the latest update.

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Community Beginner ,
Sep 22, 2014

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Hello,

I believe I started this thread, so I apologize for the late response (I'm in the Navy Reserve and was shipped out for five months). I have since read the threads and updated to the latest version of Creative Cloud Desktop (Version 1.7.1.418), but I'm still having the same problem, although it doesn't seem to be as bad. It's on both my iMac and MacBook Pro.

derekajack: I've emailed you the most recent CoreSync log file from my MacBook. Just let me know when you find something out.

Thanks!

J.

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New Here ,
Jan 15, 2015

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I have had the same problems on Windows 7.  I've uninstalled and reinstalled.  Same problem.  I close the program, it still runs in the background and have to kill it via task manager to get my PC back off 100% CPU.  Makes me think there is something fouled in the registry settings?

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New Here ,
May 16, 2015

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I have this problem with a Windows 7 machine and a fresh install and not running the Creative Cloud app. I kill the Coresync app to get control of my machine. Will there really be a solution? I also have a problem on my personal machine with the background processes taking so many I/O reads that it almost locks up the machine and makes disk light go solid. Support says I could uninstall my programs and pay over $50 a month for the idea of some software! Is there a solution to this? I tried to start a thread on the I/O issue and was met with silence here. I had an exhausting chat with support about how to free the machine up to run when I wanted to do other things.

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Adobe Employee ,
May 18, 2015

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Hi,

Some people are likely to see intensive CPU and disk use while Creative Cloud is syncing all of your assets to or from the cloud to a new fresh system, this shouldn't last long however.

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New Here ,
May 18, 2015

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Nope...I'm not syncing assets and it lasts until I kill processes. I don''t have any assets in the cloud and syncing is off.

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Adobe Employee ,
May 19, 2015

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Can you provide a screen shot of Creative Cloud issue?

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New Here ,
May 19, 2015

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‌ttraveling so can't work on this for about a week

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Participant ,
Aug 19, 2015

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Just wanted to add that after quitting and leaving Creative Cloud app off, the 2013 Mac Pro with Yosemite is running much smoother without a slowing down effect.

After trying several configurations of turning on and off various running apps, it appears Creative Cloud may be the issue.

There was no sync or any type of cloud syncing turned on with the Creative Cloud app except for several fonts and keeping apps up to date. Result was occasionally it would use 100% of the CPU with Core Sync slowing everything down.

Fonts continue to work fine without the app.

Just wanted to add:

- if I have Creative Cloud app open, Core Sync will initially be zero cpu

- if I scroll the sidebar of a finder window or scroll quickly in finder window lists/column view Core Sync will jump to at least 25% cpu

- once I stop, Core Sync goes back to zero

- if I try to move lots of files, Core Sync begins to use cpu

- is this intentional?

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Engaged ,
Aug 22, 2015

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The Core Sync is using quite a bit of resources, and I had already quit Creative Cloud app in the menu bar.

What is Core Sync and why do I need it?

reference_10_26_18.pngreference_10_31_44.png

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Engaged ,
Aug 22, 2015

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I have quit the CC application, Adobe Services and Core Sync. I don't use File Sync, Behance, Font Sync. And, my system is working better. The sluggishness that I was experiencing seems to be related to the latest update and the CPU usage.

With these turned off it works fine. What will I be missing with them disabled?

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Participant ,
Aug 24, 2015

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I have been using CC2015 without the Adobe Creative Cloud running and it's been fine for me. Fonts may be the only thing I sync but once it completes, it appears to stick without the app running. One other thing I turned off on all CC apps is the syncing of the interface. I had it on to sync all my Macs but found it never worked really well even on the same machine when doing a reinstall. It simply would never remember the last settings. It seemed promising. Now, afaik I don't have any user initiated syncing happening. I do however still see CoreSync in the Activity Monitor but appears to be low usage.

Having the latest Mac Pro with tonnes of ram seems to be never enough for Adobe... Hope things get better before it gets worse with El Capitan coming soon...

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Aug 26, 2015

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Hi Jeff,

We are sorry that product is consuming resources on your system.  Is this the case 100% of the time? It would be great to get some log files for us to see what is going wrong - I'll send you a private message about this.  In response to your question:

This is a list of the things that you will miss by disabling CoreSync:

  • Files Sync
  • Font Sync
  • Adobe Products Creative Cloud Libraries Sync (Photoshop / Indesign etc)

Warmest wishes,

Ashley

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Engaged ,
Aug 26, 2015

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Hi Ashley

Thanks for the response. The problem started after the latest update, after disabling the CoreSync and Adobe Services I am not longer seeing the finder delays. I will need to finish up a project and freeing up some time before I can do any troubleshooting. At this point I am happier with the computer running smoothly than missing any of the sync features.

best regards

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New Here ,
Feb 07, 2016

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My MacBook Pro running Yosemite is also choking. How can I turn Core Sync off? I only use Photoshop occasionally. This system choke is making it impossible to register my kids for summer camp. Please help. Thanks.

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Engaged ,
Feb 08, 2016

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How can I turn Core Sync off?

The only way I am aware is to manually force quit the process immediately after a system start/restart through the Activity Monitor.

Make sure your CC app is not running at startup.

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New Here ,
Feb 15, 2016

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Same here, I kill this monster in Activity Monitor all the time.  CC is choking my Mac, 100% CPU and hogging 35 gigs of ram! 

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Community Beginner ,
Sep 18, 2015

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I noticed this also. Running latest version on osx yosemite

Whenever I have the Finder app in focus, it would be extremely sluggish. (and this is a fast mac w plenty of ram too).

I narrowed down the issue hopefully...See if anyone else can duplicate this:

When I am signed OUT of Adobe creative cloud in the adobe application manager, core sync spikes the CPU to 30-40% (or more) when I bring the finder into focus, and it's very sluggish to do anything with Finder.

When I am signed IN, then there are no lag issues at all.

It's like Core Sync will just keep attempting to run even though it's failing to do its job because you're not signed in.

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Community Beginner ,
Sep 20, 2015

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Count me in as someone who is seeing this issue.

The Finder is dog slow and I look at activity monitor and CoreSync is pushing 100% CPU utilization.

One important thing to note, I don't sync anything with Creative Cloud. I keep no resources in the cloud. Everything is local. I am not running Photoshop or Lightroom yet CoreSync is chugging away. After I kill CoreSync the Finder becomes responsive again.

12 core 3GHz Mac Pro.

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Adobe Employee ,
Sep 21, 2015

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Hello eriteric, TJAsher‌,

Could you send us your log files so that we can investigate this issue further?

Please install and run the log collection tool following the instructions on this page:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please email the logs to syncforum-communication@adobe.com

Thank you,

Ben

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Engaged ,
Sep 24, 2015

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Will we know when and if this is fixed?

The Creative Cloud app was just auto-updated, but I can't seem to find a list of what was involved with the update. Is there a bug list, feature improvement list for Creative Cloud core components and the Creative Cloud App?

I appreciate that work is being done, but I would also like to know what's broken and what's been fixed so that I can keep my computers running and get my job done.

thank you,

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Adobe Employee ,
Sep 24, 2015

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Engaged ,
Sep 24, 2015

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thank you,

If this one fix falls under the "other bug fixes", possibly someone can note any updates on this problem within this thread.

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New Here ,
Sep 24, 2015

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The update doesn't fix it.

It's even worse for me because I run TotalFinder, but I've had to give up on it for a while because it really locks up with this whole mess.

Adobe: Please fix this!

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Adobe Employee ,
Sep 25, 2015

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Winston Baccus‌ , clarencel72476135‌ ,

If you're still seeing this issue after updating to the most recent version of the Creative Cloud Desktop application, please send us your logs to allow us to investigate.

Please install and run the log collection tool following the instructions on this page:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please email the logs to syncforum-communication@adobe.com

Thank you,

Ben

#4063869

Win

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Community Beginner ,
Sep 25, 2015

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For Mac Users:

Go to System Prefs--->Extensions---->Finder

Uncheck Core Sync Helper

Go eat pizza and think about something else

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New Here ,
Sep 25, 2015

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It actually was unchecked. Still have the issue.

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