core sync quite working every few minutes ....

New Here ,
Jun 12, 2015 Jun 12, 2015

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since yesterday i get i pop up window that core sync was quit,

Bildschirmfoto 2015-06-13 um 08.02.08.png

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correct answers 1 Correct Answer

Adobe Employee , Jun 13, 2015 Jun 13, 2015
Hello Leonhard Here is a link that provides a solution to this issue. Creative Cloud Help | Creative Cloud Core Sync crashes every minute after updateOur engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders...

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Adobe Employee ,
Jun 13, 2015 Jun 13, 2015

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Hello Leonhard

Here is a link that provides a solution to this issue. Creative Cloud Help | Creative Cloud Core Sync crashes every minute after update


Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

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