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Core Sync repeatedly crashes after last upgrade to Creative Cloud ver. 2.1.0.108

New Here ,
Jun 12, 2015

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Hi all,

as mentioned in the subject, about twenty minutes ago Creative Cloud automatically upgraded to version 2.1.0.108 but, from that time on, I am constantly having crash reports of Core Sync. I close the window, send the report to Adobe, and, after about a minute, another crash.

I am working on a Mac Pro (end of 2013), CPU 3,7 GHz Quad-Core Intel Xeon E5, 12 Gb RAM and MacOS X Yosemite 10.10.3.

I really hope to solve this problem very soon 'cause it's really hard to be able to use the computer with this window constantly popping' up!

Thanks.

Best,

Maurizio Mercuri

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Core Sync repeatedly crashes after last upgrade to Creative Cloud ver. 2.1.0.108

New Here ,
Jun 12, 2015

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Hi all,

as mentioned in the subject, about twenty minutes ago Creative Cloud automatically upgraded to version 2.1.0.108 but, from that time on, I am constantly having crash reports of Core Sync. I close the window, send the report to Adobe, and, after about a minute, another crash.

I am working on a Mac Pro (end of 2013), CPU 3,7 GHz Quad-Core Intel Xeon E5, 12 Gb RAM and MacOS X Yosemite 10.10.3.

I really hope to solve this problem very soon 'cause it's really hard to be able to use the computer with this window constantly popping' up!

Thanks.

Best,

Maurizio Mercuri

TOPICS
File sync

Views

460

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Jun 12, 2015 0
Adobe Employee ,
Jun 12, 2015

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Maurizio Mercuri,

Please share the below mentioned step

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more

if you have multiple accounts signing into CreativeCloud)


Let us know if this works.

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Jun 12, 2015 1
Community Beginner ,
Jun 12, 2015

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Workon MacPro (half 2010) Os 10.9.5 and Creative Cloud 2.1.0.108.

I have delete all files inside CoreSync folder.

After the update a sort of bug create a series of folders named with '(unknow)' and give the error about unable to access to the folder.

(excuse me for my poor english)

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Jun 12, 2015 0
New Here ,
Jun 12, 2015

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I already tried this 'cause I found it in another similar thread.

Unforunately it seemed to work for a while but after I opened Photoshop again the window reappeared.

m.

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Jun 12, 2015 0
Adobe Employee ,
Jun 13, 2015

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Hello Maurizio

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

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Jun 13, 2015 1
Community Beginner ,
Jun 14, 2015

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Interested in how to fix this problem, as I'm having the same issue with CoreSync crash reports.

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Jun 14, 2015 0
Community Beginner ,
Jun 14, 2015

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So I tried to follow the instructions from Scott V and here is my CoreSync file for you Adobe guys to have a look at.
The pop up dialog was driving me crazy, I'd end with so many that I ended up clicking the button "dont send report, dont remind me again" or something like that. Hope you can find a solution, look forward to hearing from you.

Adobe Creative Cloud

Cheers

Craig

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Jun 14, 2015 0
Adobe Employee ,
Jun 14, 2015

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Hi Craig,

Thanks for collecting and sharing your logs. This document might help too: https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Best,

- Dave

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Jun 14, 2015 1
Adobe Employee ,
Jun 14, 2015

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Hi Craig,

There was another update that came out this morning. Can you confirm you still have the issue after installing it? The latest version is 2.1.1.110 which you should be able to confirm from the preferences.


Best,

- Dave

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Jun 14, 2015 1
Community Beginner ,
Jun 17, 2015

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‌thanks David,

yes I did get the update a couple of days ago, and so far it has been ok. Thanks for you're help.

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Jun 17, 2015 0