Core Sync uses all available memory and forcing my mac to crash

[DPA.Microphones]

Hello I'm on a never mac running Mavericks running the newest version of Creative Cloud...

When i start the sync process the RAM usage goes up 31.xx gb and drains my memory ?

If i stop the sync and restarts it, the problem occurs again, thought it was my machine that needed a reinstall so i completely reinstalled it yesterday, but the problem appears again ??

Can u help ??

[dardo]

Same problem here! Happens when I try to sync a large file (1.7GB). I first get an out of memory error, then the os crashes. Upon Restart, the problem continues. Activity Monitor shows Core Sync eating up all the memory. I have a Mac Pro with 32gb of ram and I'm running Mavericks 10.9.5. When I pause syncing the problem subsides, but as soon as I resume syncing the same happens (mac crashes). When I delete the large file from the "Creative Cloud Files" folder on my computer the problem disappears. I must point out that my "Creative Cloud Files" folder is in a different hard drive than my OS. Please fix this Adobe! Thanks!

[wharress]

Hi Dardo & Anders.Laybourn,

Can you both confirm that you are on the latest version of Creative Cloud?.

Thanks

Warner

[dardo]

Hello Warner,

I can confirm that I’m using the latest version of Creative Cloud (see attached screen grab). I have also taken screen grabs of Activity Monitor while syncing a file to creative cloud.

[wharress · Accepted solution]

Hi darad,

Could you upload your screen shots for me to have a look at?, or a short screen recording?. If you could supply with with some log files that would be great as well.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly atharress@adobe.com

[-Jaydude-]

Same here. Core Sync takes 30gb of RAM and 300gB virtual memory.

Machine is complaining about disk space and ram, neither of wich it lacks.

I'm on Mac OS X Lion, with a 12 core MacPro, 28 gB of ram, 500 gB SSD.

[shosdesnl]

Hello Adobe Staff, same problems in Europe! Core Sync is taking more than 32 GB of memory, overtaking all other processes. I have 2 macs on the same account: MacBook Pro has no problems at all. New iMac has constant problems. Creative Cloud is kept on a separate disc. Have you found a solution yet? (Both: MacOS Sierra)