Core Sync uses all available memory and forcing my mac to crash

New Here ,
Nov 29, 2017

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I am still having this issue - Just upgraded to a 2TB cloud storage plan and trying to sync uses up all my system memory and crashes out.The Answer above is outdate for me (I'm on Desktop Creative Cloud 4.3.0.256)

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1 Correct Answer

Adobe Employee , Nov 30, 2017
David__B Adobe Employee , Nov 30, 2017
Hi Jon,Sorry to hear about your difficulties.A few questions to better understand- Have you tried reinstalling the Creative Cloud app? > Uninstall the Adobe Creative Cloud desktop application- What OS version are you using?- Has it always done this or is it something which only started happening recently?- How long did it take to use up all the memory?- Could you capture and share a screen shot of the RAM usage here?Thanks,- Dave

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Adobe Employee ,
Nov 30, 2017

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Hi Jon,

Sorry to hear about your difficulties.

A few questions to better understand

- Have you tried reinstalling the Creative Cloud app? > Uninstall the Adobe Creative Cloud desktop application

- What OS version are you using?

- Has it always done this or is it something which only started happening recently?

- How long did it take to use up all the memory?

- Could you capture and share a screen shot of the RAM usage here?

Thanks,

- Dave

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