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HI!! I seem to have a problem with Core Synch as the pictures below are showing.I got these warning after I clicked on a facebook video link and windows started popping up uncontrollably , and the last one had a message that mac detected a virus and there was repair button . I just closed them all deactivated Facebook. And then got the Adone warning. Anything I can do to fix it?? thank you!
Hi,
You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud
Thanks
Warner
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Hi,
Coud you send me a copy of the CoreSync Crash log please. You can find this at the following location:
The file will be named Core Sync_2015-XX-XX-XXXX
(You can also open the Console application on Mac OS X and view the file on the left sidebar and mail it directly from the application.
Thanks
Warner
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Hi,
You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud
Thanks
Warner
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Tks Warner!! I just did although when I clicked on view updates and requests in my creative cloud , I got the message you have no more requests.
So now that I have installed the latest from the link you sent , is there a way to check that the crash has been repaired?
Many thanks again!
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Hi,
Thanks for updating Creative Cloud, unfortunately there is most likely no way to replicate the issue you seen. I am positive you will never see this issue again after updating to the latest Creative Cloud version.
Thanks
Warner