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core synch crash

Contributor ,
Mar 07, 2015

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HI!! I  seem to have a problem with Core Synch as the pictures below are showing.I got these warning  after I  clicked on a facebook video link and windows started popping up uncontrollably , and the last one had a message that mac detected a virus and there was  repair button . I just closed them all deactivated Facebook. And then got the Adone warning. Anything I can do to fix it?? thank you!

Screen Shot 2015-03-05 at 14.02.35.pngScreen Shot 2015-03-05 at 14.02.51.png

Hi,

You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud

Thanks

Warner

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core synch crash

Contributor ,
Mar 07, 2015

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HI!! I  seem to have a problem with Core Synch as the pictures below are showing.I got these warning  after I  clicked on a facebook video link and windows started popping up uncontrollably , and the last one had a message that mac detected a virus and there was  repair button . I just closed them all deactivated Facebook. And then got the Adone warning. Anything I can do to fix it?? thank you!

Screen Shot 2015-03-05 at 14.02.35.pngScreen Shot 2015-03-05 at 14.02.51.png

Hi,

You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud

Thanks

Warner

TOPICS
File sync

Views

503

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Mar 07, 2015 0
Adobe Employee ,
Mar 09, 2015

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Hi,

Coud you send me a copy of the CoreSync Crash log please. You can find this at the following location:

  • Macintosh HD ▸ Users ▸ yourusername ▸ Library ▸ Logs ▸ DiagnosticReports

The file will be named Core Sync_2015-XX-XX-XXXX


(You can also open the Console application on Mac OS X and view the file on the left sidebar and mail it directly from the application.


Thanks

Warner

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Mar 09, 2015 1
Contributor ,
Mar 09, 2015

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Many thanks Warner! tks!!

You can download it here;

Adobe Creative Cloud

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Mar 09, 2015 0
Adobe Employee ,
Mar 10, 2015

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Hi,

You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud

Thanks

Warner

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Mar 10, 2015 0
Contributor ,
Mar 10, 2015

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Tks Warner!! I just did although when I clicked on view updates and requests in my creative cloud , I got the message you have no more requests.

So now that I have installed the latest from the link you sent , is there  a way to check that the crash has been repaired?

Many thanks again!

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Mar 10, 2015 0
Adobe Employee ,
Mar 11, 2015

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Hi,

Thanks for updating Creative Cloud, unfortunately there is most likely no way to replicate the issue you seen. I am positive you will never see this issue again after updating to the latest Creative Cloud version.

Thanks

Warner

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Mar 11, 2015 0