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CoreSync error

New Here ,
Jan 04, 2015

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Dear All,

I have problem with CorySync which cause 1 second system idle (pause) in every 5 minutes which is annoying.

The program error in Event LOG:

Faulting application name: CoreSync.exe, version: 1.3.1.405, time stamp: 0x542560cc

Faulting module name: MSVCP110.dll, version: 6.3.9600.17476, time stamp: 0x54516af9

Exception code: 0xc0000135

Fault offset: 0x000a36e5

Faulting process id: 0x1f4c

Faulting application start time: 0x01d027f79f9f6fd4

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

Faulting module path: MSVCP110.dll

Report Id: dd4de025-93ea-11e4-826b-8086f26039ec

Version=1

EventType=APPCRASH

EventTime=130648320928775046

ReportType=2

Consent=1

UploadTime=130648320930246458

ReportIdentifier=e51d6538-93e7-11e4-826b-8086f26039ec

IntegratorReportIdentifier=e51d6537-93e7-11e4-826b-8086f26039ec

WOW64=1

NsAppName=CoreSync.exe

Response.BucketId=8266a4e7f4d41efe3511b38bcba2131b

Response.BucketTable=1

Response.LegacyBucketId=73720316193

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=CoreSync.exe

Sig[1].Name=Application Version

Sig[1].Value=1.3.1.405

Sig[2].Name=Application Timestamp

Sig[2].Value=542560cc

Sig[3].Name=Fault Module Name

Sig[3].Value=MSVCP110.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.3.9600.17476

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=54516af9

Sig[6].Name=Exception Code

Sig[6].Value=c0000135

Sig[7].Name=Exception Offset

Sig[7].Value=000a36e5

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.3.9600.2.0.0.768.101

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=1abe

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=1abee00edb3fc1158f9ad6f44f0f6be8

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=1abe

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=1abee00edb3fc1158f9ad6f44f0f6be8

UI[2]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

UI[3]=Core Sync has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\SYSTEM32\USER32.dll

LoadedModule[5]=C:\Windows\SYSTEM32\GDI32.dll

LoadedModule[6]=C:\Windows\SYSTEM32\ADVAPI32.dll

LoadedModule[7]=C:\Windows\SYSTEM32\ole32.dll

LoadedModule[8]=C:\Windows\SYSTEM32\OLEAUT32.dll

LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Core Sync

AppPath=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=AE81F2B8F0009F1E6ADCC27B13D46E2C

When I tried to start CoreSync.exe manually, a window appeared: The MSVCP110.dll is missing, please try to reinstall the software.

This is not true, because the file is in C:\Windows\System32 directory (and many other locations...)

Could you please let me know what can I do?

(I have not reinstalled the Creative Cloud yet...)

Kindest Regards,

Gergely

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CoreSync error

New Here ,
Jan 04, 2015

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Dear All,

I have problem with CorySync which cause 1 second system idle (pause) in every 5 minutes which is annoying.

The program error in Event LOG:

Faulting application name: CoreSync.exe, version: 1.3.1.405, time stamp: 0x542560cc

Faulting module name: MSVCP110.dll, version: 6.3.9600.17476, time stamp: 0x54516af9

Exception code: 0xc0000135

Fault offset: 0x000a36e5

Faulting process id: 0x1f4c

Faulting application start time: 0x01d027f79f9f6fd4

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

Faulting module path: MSVCP110.dll

Report Id: dd4de025-93ea-11e4-826b-8086f26039ec

Version=1

EventType=APPCRASH

EventTime=130648320928775046

ReportType=2

Consent=1

UploadTime=130648320930246458

ReportIdentifier=e51d6538-93e7-11e4-826b-8086f26039ec

IntegratorReportIdentifier=e51d6537-93e7-11e4-826b-8086f26039ec

WOW64=1

NsAppName=CoreSync.exe

Response.BucketId=8266a4e7f4d41efe3511b38bcba2131b

Response.BucketTable=1

Response.LegacyBucketId=73720316193

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=CoreSync.exe

Sig[1].Name=Application Version

Sig[1].Value=1.3.1.405

Sig[2].Name=Application Timestamp

Sig[2].Value=542560cc

Sig[3].Name=Fault Module Name

Sig[3].Value=MSVCP110.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.3.9600.17476

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=54516af9

Sig[6].Name=Exception Code

Sig[6].Value=c0000135

Sig[7].Name=Exception Offset

Sig[7].Value=000a36e5

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.3.9600.2.0.0.768.101

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=1abe

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=1abee00edb3fc1158f9ad6f44f0f6be8

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=1abe

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=1abee00edb3fc1158f9ad6f44f0f6be8

UI[2]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

UI[3]=Core Sync has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\SYSTEM32\USER32.dll

LoadedModule[5]=C:\Windows\SYSTEM32\GDI32.dll

LoadedModule[6]=C:\Windows\SYSTEM32\ADVAPI32.dll

LoadedModule[7]=C:\Windows\SYSTEM32\ole32.dll

LoadedModule[8]=C:\Windows\SYSTEM32\OLEAUT32.dll

LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\gude.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Core Sync

AppPath=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=AE81F2B8F0009F1E6ADCC27B13D46E2C

When I tried to start CoreSync.exe manually, a window appeared: The MSVCP110.dll is missing, please try to reinstall the software.

This is not true, because the file is in C:\Windows\System32 directory (and many other locations...)

Could you please let me know what can I do?

(I have not reinstalled the Creative Cloud yet...)

Kindest Regards,

Gergely

Topics

File sync

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Most Valuable Participant ,
Jan 04, 2015

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It means that the DLL is not the right version and/ or never was registered correctly. Download the relevant package from Microsoft and install it manually.

Mylenium

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New Here ,
Jan 04, 2015

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Dear Mylenium,

Firstly, thank you very much for your answer!

I found this is the relevant package :

Visual C++ Redistributable for Visual Studio 2012 Update 4

... but to be honest, this has not been solved the issue.

I have several Visual C++ packages installed on my computer due Prepar3D simulator, and this is the only application which have problem with MSVCP110.dll.

Is this CoreSync is crucial to run? Can I disable it somehow?

Kindest Regards,

Gergely

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Adobe Employee ,
Jan 06, 2015

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Hi,

CoreSync is a critical component of Creative Cloud, without it you wont be able to sync any files etc. Are you still seeing CoreSync crash? If so could you capture a crash dump for me?.

Thanks

Warner

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New Here ,
Jan 07, 2015

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Dear Warner,

Unfortunately yes, it is still a valid issue.

Could you please let me know how can I create crash dump?

This is in my event logger:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-01-07T18:01:48.000000000Z" />

<EventRecordID>10888</EventRecordID>

<Channel>Application</Channel>

<Computer>KGergo-PC</Computer>

<Security />

</System>

- <EventData>

<Data>CoreSync.exe</Data>

<Data>1.3.1.405</Data>

<Data>542560cc</Data>

<Data>MSVCP110.dll</Data>

<Data>6.3.9600.17476</Data>

<Data>54516af9</Data>

<Data>c0000135</Data>

<Data>000a36e5</Data>

<Data>1d0c</Data>

<Data>01d02aa4016914b5</Data>

<Data>C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe</Data>

<Data>MSVCP110.dll</Data>

<Data>3f186f9d-9697-11e4-826b-8086f26039ec</Data>

<Data />

<Data />

</EventData>

</Event>


Many thanks and Kindest Regards,

Gergely



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Adobe Employee ,
Jan 08, 2015

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Hi,

Can you verify that CoreSync is actual crashing?

If so please check in C:\Windows\System32\config\systemprofile\AppData\Local\CrashDumps for a CoreSync crash dump for me?. Otherwise you can follow this simple guide on how to generate crash dump files on Windows. Creating an Application Crash Dump.

Thanks

Warner

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New Here ,
Jan 11, 2015

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Hi Warner,

I created the CrashDump file (full), where can I send to you?

Kindest Regards,

Gergely

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Adobe Employee ,
Jan 12, 2015

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Hi,

Please send it on to harress@adobe.com or upload this to Creative Cloud and send me the download link.

Thanks

Warner

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New Here ,
Jan 15, 2015

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Hi Warner,

I have just sent it to your EMail address.

Kindest Regards,

Gergely

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New Here ,
Jan 23, 2015

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Dear Warner,

Do you have news on my issue?

Kindest Regards,

Gergely

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Adobe Employee ,
Jan 27, 2015

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Hi,

Your issue is with Faulting MSVCP110.dll:

The program error in Event LOG:

Faulting application name: CoreSync.exe, version: 1.3.1.405, time stamp: 0x542560cc

Faulting module name: MSVCP110.dll, version: 6.3.9600.17476, time stamp: 0x54516af9

Exception code: 0xc0000135

Fault offset: 0x000a36e5

Faulting process id: 0x1f4c

Faulting application start time: 0x01d027f79f9f6fd4

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe

Faulting module path: MSVCP110.dll

Report Id: dd4de025-93ea-11e4-826b-8086f26039ec

You must be using the wrong version of this DLL on your system for some reason. Having different versions of Visual C++ on your machine can cause issues with many applications.

I would test Creative Cloud on a clean machine with the latest Visual C++ from Microsoft.

Thanks

Warner

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New Here ,
Jan 27, 2015

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Hi Warner,

I installed the new update of Creative Cloud and this has been solved my

issue.

Kindest Regards,

Gergely

Idézet (Warner Harress <forums_noreply@adobe.com>):

CORESYNC ERROR

created by Warner Harress[1] in /File Hosting, Syncing, and

Collaboration/ - View the full discussion[2]

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New Here ,
Jun 12, 2015

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Can we still send you crash dumps for "Core Sync has stopped working" errors?

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Adobe Employee ,
Jun 12, 2015

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Konc,

Yes, please send a description of what you were doing before you saw the message, the crash dump, and the zipped contents of your CoreSync directory to syncforum-communication@adobe.com

Please see below for information on finding the CoreSync directory.

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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New Here ,
Jul 15, 2015

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I am having the exact same issue - "Core Sysc has stopped working" message comes up ever 5 minutes or so.

I am running Windows 8.1 with all the most recent windows updates applied. 

CoreSync.exe-Crash.png

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: CoreSync.exe

  Application Version: 1.4.0.305

  Application Timestamp: 557c25bd

  Fault Module Name: MSVCR110.dll

  Fault Module Version: 11.0.51106.1

  Fault Module Timestamp: 5098858e

  Exception Code: c0000005

  Exception Offset: 0001fa48

  OS Version: 6.3.9600.2.0.0.768.101

  Locale ID: 1033

  Additional Information 1: cff7

  Additional Information 2: cff76beea02d8f8d0cf6e414c622e9c8

  Additional Information 3: bcc4

  Additional Information 4: bcc4899e5bc5269130e91294f99fe565

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Can someone help here?

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Adobe Employee ,
Jul 16, 2015

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jinqiux72998965‌,

I have sent you a message.

Ben

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New Here ,
Jul 17, 2015

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Hi, I have sent dump log to you yesterday, I am waiting for your response. Can you confirm the dump log is received? thanks!

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New Here ,
Jul 17, 2015

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Hi,

Hi, I have messaged to you the log information on July-16-2015, and also emailed the entire folder (compressed in rar) to per your request.

Could you get back to me once you have chance to look into it?  Thanks!

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Adobe Employee ,
Jul 23, 2015

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Hi,

We currently have an internal bug open for this issue and are investigating further.

Thanks

Warner

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New Here ,
Mar 10, 2018

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Same problem, guys, what;s the news?

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New Here ,
Jul 16, 2015

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Hi, I have messaged to you the log information, and also emailed to per your request.

Could you get back to me once you have chance to look into it?  Thanks!

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