coresync.exe makes my CPU on max all the time

Community Beginner ,
Apr 04, 2014

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I saw that on 2 computers : CPU is on max frequency and no moment down and there is always a thread working high...

I stopped services and softwares one by one.

The only one that sop the CPU is "coresync.exe".

I've uninstalled Adobe CC : my CPU is working normally.

I re-install Adobe CC : same problem !!!

CPU frequency is on max, threads are flying one by one !

If I kill Coresync.exe and open an Adobe soft, it comes back... and stay when I close the app, my CPU still working on max power, even if I do nothong more... 😞

Does someone know how to make it work properly ?

Thank you for help me, on my 2nd computer, it makes the CPU temperature going over 80°C and I cannot work anymore with it !!!

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coresync.exe makes my CPU on max all the time

Community Beginner ,
Apr 04, 2014

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I saw that on 2 computers : CPU is on max frequency and no moment down and there is always a thread working high...

I stopped services and softwares one by one.

The only one that sop the CPU is "coresync.exe".

I've uninstalled Adobe CC : my CPU is working normally.

I re-install Adobe CC : same problem !!!

CPU frequency is on max, threads are flying one by one !

If I kill Coresync.exe and open an Adobe soft, it comes back... and stay when I close the app, my CPU still working on max power, even if I do nothong more... 😞

Does someone know how to make it work properly ?

Thank you for help me, on my 2nd computer, it makes the CPU temperature going over 80°C and I cannot work anymore with it !!!

TOPICS
File sync

Views

6.7K

Likes

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Apr 04, 2014 0
Adobe Employee ,
Apr 22, 2014

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Hi Fëanx°,

Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > Account tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release, 1.5.1.369?

What kind of a computer and OS version are you using showing the behavior?

Could you collect and upload your sync log files for review?

They are located at:

Mac:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The User Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?

Thanks,

- Dave

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Apr 22, 2014 0
Community Beginner ,
Apr 23, 2014

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Hello, thank you for your answer, but I have uninstalled Adobe Creative Cloud to go on working well...

So Log files have disapeared too.

The problem appears on 2 computers :

- Laptop Asus G74SX, Core i7 2670QM 2.20GHz, 8Go RAM, Windows 7 x64

AND

- Desktop with MB Asus Rampage 4, Core i7 3960X 3.30GHz, 32Go RAM, Windows 7 x64

I think the problem has begun when I put some Lightroom catalog files in Creative Cloud Files for syncing with my 2 computers...

Even if I delete all files and make Creative Cloud Files empty, I still have CPU working on max (reality is that each thread goes up on max one by one, making temperature grow up...)

After uninstalling CC, all is working fine...

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Apr 23, 2014 1
Adobe Employee ,
Apr 23, 2014

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Hi Hi Fëanx°,

Thanks for the info and for following up. If the problem reappears please post back.

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Apr 23, 2014 0
Explorer ,
Nov 03, 2016

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CoreSync can make max out my network connection without warning. slows everything down. i thought pausing File Sync would clear things up, but no drastic improvement.

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Nov 03, 2016 2
New Here ,
May 25, 2017

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This exe is like having a hijacker on your computer.

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May 25, 2017 1