Could not enable Sync

Community Beginner ,
Oct 31, 2016

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Last Wed I got this error after opening CC Desktop:

Could not enable sync. Creative cloud need to rename your folder "Creative Cloud Files" to enable syncing. Please close any open documents or restart your machine and try again.

I had not documents open. I restarted the PC but to no avail. I didn't need anything to be synced at the time so I let it go. Thursday and Friday all was fine. Today I am getting the error again. I have been having a lot of issues with CC Desktop signing out every time I shut off the PC. I have to uninstall the app, delete the recommended files and re-install. All works fine after that, except now I can't sync files, and off course, today I need to sync some of the work I did over the weekend.

Online search was no help.

Windows 10, Dell XPS 8900, 16MB Ram.

Thanks in advance.

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Correct answer by John T Smith | Most Valuable Participant

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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File sync

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Could not enable Sync

Community Beginner ,
Oct 31, 2016

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Last Wed I got this error after opening CC Desktop:

Could not enable sync. Creative cloud need to rename your folder "Creative Cloud Files" to enable syncing. Please close any open documents or restart your machine and try again.

I had not documents open. I restarted the PC but to no avail. I didn't need anything to be synced at the time so I let it go. Thursday and Friday all was fine. Today I am getting the error again. I have been having a lot of issues with CC Desktop signing out every time I shut off the PC. I have to uninstall the app, delete the recommended files and re-install. All works fine after that, except now I can't sync files, and off course, today I need to sync some of the work I did over the weekend.

Online search was no help.

Windows 10, Dell XPS 8900, 16MB Ram.

Thanks in advance.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
File sync

Views

2.2K

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Oct 31, 2016 0
Most Valuable Participant ,
Oct 31, 2016

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File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-FAQ https://forums.adobe.com/thread/1937790

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

-an overview of assets https://assets.adobe.com/files

-File sharing https://forums.adobe.com/thread/1838790

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Oct 31, 2016 0
Community Beginner ,
Nov 01, 2016

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Thanks for the help, but I had already gone through all of these and there do not address this issue.

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Nov 01, 2016 0
New Here ,
Nov 02, 2016

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Hi sacrtc,

Sorry for the inconvenience.

We are looking in to this issue, While we make efforts to understand the root cause, the local logs from your machine would help us speed up our investigation.

Could you please use the below log collector tool to extract the local logs and share it with us on our mails (ranga@adobe.com; isahuja@adobe.com;sanths@adobe.com)

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Nov 02, 2016 0
Community Beginner ,
Jan 12, 2017

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I know this has been out there for a while but I found something that made a change today. I looked in my users folder and found that there were 5 archived Creative Cloud Files folders. I deleted them and tried to sync, and it is now working. This is after searching the forums, and spending around two hours with the help desk, who said it was a Microsoft Issue. It is still in the process of syncing so I am not sure it works, but it is much farther than it has been in months.

I hope this helps someone.

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Jan 12, 2017 2
Adobe Employee ,
Jan 17, 2017

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Hi Sacrtc,

Thanks for sharing that info. Please let us know if you continue to have issues syncing.

Kind regards,

- Dave

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Jan 17, 2017 0
MRK12 LATEST
New Here ,
Mar 14, 2017

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It did help! It helped me today! Your 2 hours of effort resolved my issue in 5 minutes, so thank you

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Mar 14, 2017 1