my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this?
Please refer the help document below for reference:
Hope this helps !
Feel free to update the thread if this does not work.
I tried all of those steps and it still did not work.
What does it show in the preferences for the file location?
If click the little icon at the end of the field, choose change and direct it to the Creative Cloud Files folder in your user directory does it make any difference?
It says could not enable sync -the creative cloud needs to rename your folder- "Creative Cloud Files" please close all programs and restart your machine.
Thanks for the info Sean,
You might test if the same thing occurs in a newly created administrator account. Are you on Windows or Mac? Does your current user account have administrator rights?
I am the Admin user on my windows laptop. I have tried running it as a Admin too.
I'd probably try uninstalling and reinstalling the Creative Cloud app too if that isn't something you've tried already. This document has instructions how: Uninstall the Adobe Creative Cloud desktop application
If you continue to have difficulties, I'd recommend reaching out to, and working with our support directly. Please sign in with the Adobe ID associated with your membership here: Contact Customer Care
You should see contact options at the bottom of the page
I am experiencing the same issue. It is affecting my Lightroom Mobile syncing. I tried your instructions above and they do no work. Are there any other solutions?