could not enable sync

New Here ,
Apr 04, 2017

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my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this?

Sean

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File sync

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could not enable sync

New Here ,
Apr 04, 2017

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my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this?

Sean

TOPICS
File sync

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783

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Apr 04, 2017 0
Adobe Employee ,
Apr 05, 2017

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Hi Seanh70148276,

Please refer the help document below for reference:

Error: "Unable to sync files" to the Adobe Creative Cloud

Adobe Creative Cloud File Sync | Known issues

Hope this helps !

Feel free to update the thread if this does not work.

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Apr 05, 2017 0
New Here ,
Apr 05, 2017

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I tried all of those steps and it still did not work.

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Apr 05, 2017 0
Adobe Employee ,
Apr 05, 2017

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Apr 05, 2017 0
Adobe Employee ,
Apr 05, 2017

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Hi Sean,

What does it show in the preferences for the file location?

If click the little icon at the end of the field, choose change and direct it to the Creative Cloud Files folder in your user directory does it make any difference?

2017-04-05_18-27-15.jpg

Thanks,

- Dave

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Apr 05, 2017 0
New Here ,
Apr 07, 2017

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It says could not enable sync -the creative cloud needs to rename your folder- "Creative Cloud Files" please close all programs and restart your machine.

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Apr 07, 2017 0
Adobe Employee ,
Apr 07, 2017

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Thanks for the info Sean,

You might test if the same thing occurs in a newly created administrator account. Are you on Windows or Mac? Does your current user account have administrator rights?

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Apr 07, 2017 0
New Here ,
Apr 07, 2017

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I am the Admin user on my windows laptop. I have tried running it as a Admin too.

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Apr 07, 2017 0
Adobe Employee ,
Apr 20, 2017

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I'd probably try uninstalling and reinstalling the Creative Cloud app too if that isn't something you've tried already. This document has instructions how: Uninstall the Adobe Creative Cloud desktop application

If you continue to have difficulties, I'd recommend reaching out to, and working with our support directly. Please sign in with the Adobe ID associated with your membership here: Contact Customer Care

You should see contact options at the bottom of the page

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Apr 20, 2017 0
Community Beginner ,
Oct 12, 2017

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Hello,

I am experiencing the same issue. It is affecting my Lightroom Mobile syncing. I tried your instructions above and they do no work. Are there any other solutions?

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Oct 12, 2017 0