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Couldn't access assets online anymore

New Here ,
Feb 26, 2020

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Hello,

 

I couldn't access my creative cloud files on the web. Someone from Adobe can help me out, please?

 

I noticed this error started occurring last week. Also, there are some files that wouldn't sync to my Adobe Creative Cloud; It gets a check on my desktop but I couldn't access them on CC on my phone (iOS). And btw, I'm online when this happens, so it's not because I'm "offline" like the error says. (Error in the error message, too.)

 

Screen Shot 2020-02-26 at 19.23.55.png

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Cloud storage web assets, Creative Cloud, File sync

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426

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Couldn't access assets online anymore

New Here ,
Feb 26, 2020

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Hello,

 

I couldn't access my creative cloud files on the web. Someone from Adobe can help me out, please?

 

I noticed this error started occurring last week. Also, there are some files that wouldn't sync to my Adobe Creative Cloud; It gets a check on my desktop but I couldn't access them on CC on my phone (iOS). And btw, I'm online when this happens, so it's not because I'm "offline" like the error says. (Error in the error message, too.)

 

Screen Shot 2020-02-26 at 19.23.55.png

Topics

Cloud storage web assets, Creative Cloud, File sync

Views

427

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Anish*C LATEST
Adobe Employee ,
Feb 26, 2020

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Hi there,

 

Apologies for your experience. Please report the issue by contacting customer care https://helpx.adobe.com/contact.html

 

^Ani

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