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Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Community Beginner ,
Jun 11, 2015

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Running on OS X 10.10.3

Gives the following crash information

Process:               Core Sync [577]

Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/MacOS/Core Sync

Identifier:            com.adobe.accmac

Version:               1.4.0.297 (1.4.0.297)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Core Sync [577]

User ID:               501

Date/Time:             2015-06-11 16:18:20.063 -0600

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        893CA0AE-1FA9-479D-EBB5-01FEB328D009

Time Awake Since Boot: 240 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Hello all,

  If you are experiencing CoreSync errors after installing the Adobe Creative Cloud desktop application. Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.  Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud

You can find more details regarding the recent update in the release notes available at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

Regards

Scott

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Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Community Beginner ,
Jun 11, 2015

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Running on OS X 10.10.3

Gives the following crash information

Process:               Core Sync [577]

Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/MacOS/Core Sync

Identifier:            com.adobe.accmac

Version:               1.4.0.297 (1.4.0.297)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Core Sync [577]

User ID:               501

Date/Time:             2015-06-11 16:18:20.063 -0600

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        893CA0AE-1FA9-479D-EBB5-01FEB328D009

Time Awake Since Boot: 240 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Hello all,

  If you are experiencing CoreSync errors after installing the Adobe Creative Cloud desktop application. Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.  Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud

You can find more details regarding the recent update in the release notes available at https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

Regards

Scott

Topics

File sync

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Explorer ,
Jun 11, 2015

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Same issue here. Error message popping up every minute. It's hard to get anything done with this

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Adobe Employee ,
Jun 11, 2015

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Hi,

Have you tried to turn off the File Sync preference in the Creative Cloud desktop app?

regards,

steve

FileSyncOff.png

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Jun 11, 2015

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We are seeing a few reports of problems with the new CreativeCloud app update.

We are still investigating these issues and will post updates when we have more information.

Based on what we've seen so far, here are some workarounds for the known issues:

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favorites) - the OS will see that it's a bad link and should remove it from Favorites and replace it almost immediately with a working link.

Let me know if these help or not, so we can provide additional information if necessary.

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Explorer ,
Jun 11, 2015

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Tnx, Chris, solved my problem!

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New Here ,
Jun 12, 2015

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I don't suppose you have a workaround for the same problem on the Windows platform? I updated my Creative Cloud at work today (Windows7) and started getting "Core Sync has stopped working" every 75 seconds.

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Adobe Employee ,
Jun 12, 2015

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Hi Vjeko,

The above method can also be used on Windows if you continue to see the crash. The .db files are located in a different location on Windows.

C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync.

Thanks

Warner

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Community Beginner ,
Jun 12, 2015

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This works for me. Thanks.

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Adobe Employee ,
Jun 11, 2015

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Hi Jason and Rune,

Could you try simply uninstalling and reinstalling the Creative Cloud app? I'm wondering if the permissions might have somehow become damaged.

I'd recommend going into the Creative Cloud app preferences and in the General section disable the launch at login option

After that, reboot the Mac and use the uninstaller from within the Creative Cloud folder in Applications

You may need to use the uninstaller if you are told its needed for installed products https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

or use the cleaner tool to remove it Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Please post back if you're still having difficulties after doing so.


Thanks,

- Dave

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New Here ,
Jun 14, 2015

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Thanks David, sorted. Mark.

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New Here ,
Jun 12, 2015

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Cheers Chris, Sorted me out too...

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New Here ,
Jun 12, 2015

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It hasn't resolved my issue. I am currently experiencing this:

Untitled.jpg

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New Here ,
Jun 12, 2015

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It seems to have resolved itself once I restarted the app and pointed it to a new (the existing) Creative Cloud folder

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