Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

[#1]

Running on OS X 10.10.3

Gives the following crash information

Process:               Core Sync [577]

Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/MacOS/Core Sync

Identifier:            com.adobe.accmac

Version:               1.4.0.297 (1.4.0.297)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Core Sync [577]

User ID:               501

Date/Time:             2015-06-11 16:18:20.063 -0600

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        893CA0AE-1FA9-479D-EBB5-01FEB328D009

Time Awake Since Boot: 240 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

[#2]

Running on OS X 10.10.3

Gives the following crash information

Process:               Core Sync [577]

Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/MacOS/Core Sync

Identifier:            com.adobe.accmac

Version:               1.4.0.297 (1.4.0.297)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Core Sync [577]

User ID:               501

Date/Time:             2015-06-11 16:18:20.063 -0600

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        893CA0AE-1FA9-479D-EBB5-01FEB328D009

Time Awake Since Boot: 240 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

[#3]

Same issue here. Error message popping up every minute. It's hard to get anything done with this

[#4]

Hi,

Have you tried to turn off the File Sync preference in the Creative Cloud desktop app?

regards,

steve

[#5]

We are seeing a few reports of problems with the new CreativeCloud app update.

We are still investigating these issues and will post updates when we have more information.

Based on what we've seen so far, here are some workarounds for the known issues:

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favorites) - the OS will see that it's a bad link and should remove it from Favorites and replace it almost immediately with a working link.

Let me know if these help or not, so we can provide additional information if necessary.

[#6]

Tnx, Chris, solved my problem!

[#7]

I don't suppose you have a workaround for the same problem on the Windows platform? I updated my Creative Cloud at work today (Windows7) and started getting "Core Sync has stopped working" every 75 seconds.

[#8]

Hi Vjeko,

The above method can also be used on Windows if you continue to see the crash. The .db files are located in a different location on Windows.

C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync.

Thanks

Warner

[#9]

This works for me. Thanks.

[#10]

Hi Jason and Rune,

Could you try simply uninstalling and reinstalling the Creative Cloud app? I'm wondering if the permissions might have somehow become damaged.

I'd recommend going into the Creative Cloud app preferences and in the General section disable the launch at login option

After that, reboot the Mac and use the uninstaller from within the Creative Cloud folder in Applications

You may need to use the uninstaller if you are told its needed for installed products https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

or use the cleaner tool to remove it Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Please post back if you're still having difficulties after doing so.

Thanks,

- Dave

[#11]

Thanks David, sorted. Mark.

[#12]

Cheers Chris, Sorted me out too...

[#13]

It hasn't resolved my issue. I am currently experiencing this:

[#14]

It seems to have resolved itself once I restarted the app and pointed it to a new (the existing) Creative Cloud folder