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Creative Capture Library assets lost after adobe ID password change

Community Beginner ,
Feb 23, 2017

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I had 2 adobe id's (one with my photoshop subscription and one with my adobe capture assets)...and called support to consolidate to one...the one with my creative capture assets. I was required to change my password to do this. Now the 118 assets I had in my library are gone...there are no assets in my account. All I have is a link I shared last night(while I still had the assets)...is it possible to recover that library?

Update...I was able to use the old link (prior to password change) to open then save the library...I had to try a couple times, after the first successful save I also made a copy...then 2 copies showed up in my library...not sure how it worked but it did, hope that helps if anyone else has the problem!

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Creative Capture Library assets lost after adobe ID password change

Community Beginner ,
Feb 23, 2017

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I had 2 adobe id's (one with my photoshop subscription and one with my adobe capture assets)...and called support to consolidate to one...the one with my creative capture assets. I was required to change my password to do this. Now the 118 assets I had in my library are gone...there are no assets in my account. All I have is a link I shared last night(while I still had the assets)...is it possible to recover that library?

Update...I was able to use the old link (prior to password change) to open then save the library...I had to try a couple times, after the first successful save I also made a copy...then 2 copies showed up in my library...not sure how it worked but it did, hope that helps if anyone else has the problem!

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File sync

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226

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Community Beginner ,
Feb 23, 2017

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Update...I was able to use the old link (prior to password change) to open then save the library...I had to try a couple times, after the first successful save I also made a copy...then 2 copies showed up in my library...not sure how it worked but it did, hope that helps if anyone else has the problem!

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Adobe Employee ,
Feb 24, 2017

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Thanks for following up Pam, good to hear you were able to get them back

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Community Beginner ,
Feb 25, 2017

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Me too David...thanks!

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Adobe Employee ,
Feb 24, 2017

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