Creative Cloud 21Gb of 20Gb used 100% yet no files in local directory or in cloud

[david_oz]

My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web

what can i do to solve this?

regards

David

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[David__B · Accepted solution]

Hi David,

Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota

Please let me know if this helps,

Best,

- Dave

[jamesw53738024]

Hi Dave,

Likewise, I have just subscribe to the CC on sunday and it show me that I have 38G of 20GB used.

All the folders in the Asset are empty. Please advise.

[mcraddockza]

Hi Dave

This issue is driving me nuts. I have very little in my various Adobe file folders. And I have emptied the deleted files folder. And yet I'm using 10GB. How? None of the apps on mobile or desktop make it possible to see what's this made up of.  

[christinao68551529]

This exact same thing is happening to me. I don't have any documents, synced files, mobile creations, and I have one library.

[mcraddockza]

This issue is driving me nuts. I have very little in my various Adobe file folders. And I have emptied the deleted files folder. And yet I'm using 10GB. How? None of the apps on mobile or desktop make it possible to see what's this made up of.  I'm beginning to suspect this is deliberate by Adobe to force us to buy more storage