Creative Cloud 21Gb of 20Gb used 100% yet no files in local directory or in cloud

New Here ,
Feb 13, 2018

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My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web

what can i do to solve this?

regards

David

Hi David,

Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota

Please let me know if this helps,

Best,

- Dave

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Creative Cloud 21Gb of 20Gb used 100% yet no files in local directory or in cloud

New Here ,
Feb 13, 2018

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My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web

what can i do to solve this?

regards

David

Hi David,

Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota

Please let me know if this helps,

Best,

- Dave

TOPICS
File sync

Views

351

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 13, 2018 0
Adobe Community Professional ,
Feb 14, 2018

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Feb 14, 2018 0
Adobe Employee ,
Feb 14, 2018

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Hi David,

Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota

Please let me know if this helps,

Best,

- Dave

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Feb 14, 2018 0
New Here ,
Jun 11, 2018

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Hi Dave,

Likewise, I have just subscribe to the CC on sunday and it show me that I have 38G of 20GB used.

All the folders in the Asset are empty. Please advise.

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Jun 11, 2018 0