Creative Cloud 21Gb of 20Gb used 100% yet no files in local directory or in cloud

[#1]

My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web

what can i do to solve this?

regards

David

[#2]

My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web

what can i do to solve this?

regards

David

[#3]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[#4 · Accepted solution]

Hi David,

Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota

Please let me know if this helps,

Best,

- Dave

[#5]

Hi Dave,

Likewise, I have just subscribe to the CC on sunday and it show me that I have 38G of 20GB used.

All the folders in the Asset are empty. Please advise.