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My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web
what can i do to solve this?
regards
David
Hi David,
Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota
Please let me know if this helps,
Best,
- Dave
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My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com web
what can i do to solve this?
regards
David
Hi David,
Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota
Please let me know if this helps,
Best,
- Dave
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[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]
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Hi David,
Can you check to ensure the issue is not related to files in your Archive. Please see the "How do I delete files and free up storage" section here: Creative Cloud file storage and quota
Please let me know if this helps,
Best,
- Dave
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Hi Dave,
Likewise, I have just subscribe to the CC on sunday and it show me that I have 38G of 20GB used.
All the folders in the Asset are empty. Please advise.