Creative Cloud acting like I never subscribed to any of its apps even though I am 100% sure that I did

[#1]

I recently purchased a new laptop and wanted to sync it to Creative Cloud. While CC does recognize my email and password, it acts as if I had never subscribed to any of the apps that I had subscribed to on my other computer, the only other computer that has creative cloud subscribed to it. I made sure that I was using the correct username, password, and everything, and my subscription won't expire for another few months. Please help

[#2]

I recently purchased a new laptop and wanted to sync it to Creative Cloud. While CC does recognize my email and password, it acts as if I had never subscribed to any of the apps that I had subscribed to on my other computer, the only other computer that has creative cloud subscribed to it. I made sure that I was using the correct username, password, and everything, and my subscription won't expire for another few months. Please help