Highlighted

Creative Cloud adds old deleted files back during Sync

Explorer ,
Sep 25, 2017

Copy link to clipboard

Copied

I use the Creative Cloud Sync feature on 3 different computers – but have found that, for some files, if I delete them on one computer, the next time I log back in to CC they are redownloaded when they should remain deleted.

Is there some way of deleting that I'm missing? Do you have to delete files/folders on the same computer that they were created on (hopefully not)?

I'm using a Mac running OS Sierra on two of the Macs and El Capitan on the other.

Thanks

TOPICS
File sync

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud adds old deleted files back during Sync

Explorer ,
Sep 25, 2017

Copy link to clipboard

Copied

I use the Creative Cloud Sync feature on 3 different computers – but have found that, for some files, if I delete them on one computer, the next time I log back in to CC they are redownloaded when they should remain deleted.

Is there some way of deleting that I'm missing? Do you have to delete files/folders on the same computer that they were created on (hopefully not)?

I'm using a Mac running OS Sierra on two of the Macs and El Capitan on the other.

Thanks

TOPICS
File sync

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2017 1
Adobe Community Professional ,
Sep 25, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2017 1
Adobe Employee ,
Sep 26, 2017

Copy link to clipboard

Copied

Hi,

Do you have any collaboration among these three machines you are using? If yes, what kind of collaboration? Read Only or Read-Write?

Regards,

Ramesh.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 26, 2017 0
Explorer ,
Sep 27, 2017

Copy link to clipboard

Copied

Hi Ramesh – no collaboration, just myself using all three machines

one other thing I didn't mention: I also get old files with a 'Conflicted Copy' line in the file name added back to the folder very often, when this doesn't seem appropriate

thanks

Chris

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 27, 2017 0
New Here ,
Apr 14, 2018

Copy link to clipboard

Copied

I am also having this problem. Once I've deleted files from the creative cloud, they slowly reappear (Sync back into my creative cloud folder). This happens over a period of an hour or so. Not all the files/folders are being re-synced, only about 20% of them.

Thanks

Matt

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 14, 2018 0